Agent in Charge

Verano•Buchanan Township, MI

About The Position

The Agent in Charge provides individualized customer service and educational consulting and, in some cases, manages patient records. The role also supports and directs dispensary staff at the direction of the AGM. Approximately 30% of the position is focused on inventory activities, including maintaining accurate inventory records. The Agent in Charge assists customers and patients with cannabis products and their uses as wellness products, without providing medical advice. The role supports daily dispensary operations, including inventory handling and reconciliation, point-of-sale transactions, cash handling, online order accuracy, compliance, and maintaining a clean store environment.

Requirements

At least 2 years of retail or hospitality experience.
Must be at least 21 years of age.
Desire to learn about cannabinoids, terpenes, and product applications and consumption methods.
Flexibility to accommodate scheduling demands, including some weekends, regularly scheduled shifts, and applicable holidays.
Ability to use office equipment such as computers and printers and software such as Word, Excel, and email.
Ability to learn and understand federal, state, and local laws relating to the cannabis industry and safety regulations.
Ability to frequently remain stationary, move or position oneself, communicate, operate or prepare, and place or position objects, tools, or controls.
Ability to occasionally move packages weighing up to 35 pounds and stand for up to 90% of the time.
Normal-range hearing, with or without correction, and close-observation vision with the ability to adjust focus; duties must be performable with or without reasonable accommodation.

Responsibilities

Greet customers and patients with a positive attitude and provide individualized customer service.
Assist with inventory cycle counts, maintain accurate inventory records, and promptly report discrepancies to retail leadership.
Retrieve cannabis products from the vault and provide them to Cannabis Advisors for sale.
Open and close the store as directed by the AGM or GM.
Help customers and patients navigate cannabis products and explain product types, methods of use, and efficacy without providing medical advice.
Verify that received products are tagged in accordance with state and local regulations and have the required paperwork.
Support the Inventory Manager with physical inventory reconciliation in state tracking and POS systems, including checking that information transfers accurately and that POS systems and scales function properly.
Verify that online orders are complete and accurate before customer pickup.
Assist Cannabis Advisors with product and POS system questions.
Build rapport with regular patients and customers to encourage repeat business.
Handle cash transactions accurately, including bank drops and daily payouts as directed by the GM or AGM.
Continue cannabis education and training.
Provide support to managers and other Cannabis Advisors as needed.
Maintain a clean, organized, and sanitized workstation and store front.
Complete POS transactions and ensure the state-monitored inventory system accurately reflects available product.
Apply applicable local and state compliance regulations.
Perform other duties as assigned.