Agent in Charge

Verano•Phoenix, AZ

7d•Onsite

About The Position

The Agent in Charge provides individualized customer service and educational consulting, and may manage patient records. At the direction of the AGM, this role supports and directs dispensary staff. Approximately 30% of the role is focused on inventory activities, including maintaining accurate inventory records. The position works in a retail environment and requires understanding and applying cannabis-related state and local compliance requirements.

Requirements

At least 2 years of retail or hospitality experience.
Must be at least 21 years old.
Desire to learn about cannabinoids, terpenes, and product application and consumption methods.
Flexibility to accommodate scheduling needs, including some weekends, regularly scheduled shifts, and applicable holidays.
Ability to use office equipment, including computers and printers, and software such as Word, Excel, and email.
Ability to learn and understand federal, state, and local laws related to the cannabis industry and safety regulations.

Responsibilities

Greet customers and patients with a positive attitude and provide individualized customer care.
Assist with regular inventory cycle counts and promptly report discrepancies to retail leadership.
Retrieve cannabis products from the vault and provide them to Cannabis Advisors for sale.
Open and close the store as directed by the AGM or GM.
Help customers and patients navigate cannabis products and explain potential wellness uses without providing medical advice.
Verify received products are properly tagged under state and local regulations and have the required paperwork.
Support the Inventory Manager in reconciling physical inventory with state tracking and POS systems, and help ensure information transfers accurately and POS systems and scales function properly.
Confirm online orders are accurate and complete before pickup.
Assist Cannabis Advisors with product or POS system questions.
Build rapport with regular patients and customers to encourage repeat business.
Work collaboratively in a fast-paced retail environment.
Handle cash transactions accurately, including bank drops and daily payouts as directed by the GM or AGM.
Remain open to ongoing cannabis education and training.
Support managers and other Cannabis Advisors as needed.
Keep the workstation and storefront clean, organized, and sanitized.
Complete POS transactions and ensure the state-monitored inventory system accurately updates product availability.
Understand and apply compliance requirements under applicable local and state laws.
Perform other duties as assigned.