Agent in Charge

Verano•Spring Valley, NV

10d

About The Position

The Agent in-Charge provides individualized customer service and educational consulting, manages patient records in some cases, and supports and directs dispensary staff at the direction of the AGM. The role devotes approximately 30% of its time to inventory activities and is responsible for carrying out those activities and maintaining accurate inventory records. The position assists customers and patients with information about cannabis products and their uses as wellness products, without providing medical advice. It supports daily retail operations, including inventory control, order accuracy, point-of-sale transactions, cash handling, store opening and closing, compliance, and maintaining a clean workspace. The employee works with managers, Cannabis Advisors, and other dispensary staff in a fast-paced retail environment.

Requirements

At least 2 years of retail or hospitality experience.
Must be at least 21 years of age.
Desire to learn about cannabinoids, terpenes, and product applications and consumption methods.
Flexibility to accommodate scheduling demands, including some weekends, regularly scheduled shifts, and applicable holidays.
Ability to use office equipment, including computers and printers, and software such as Word, Excel, and email.
Ability to learn and understand federal, state, and local cannabis-industry laws and safety regulations.
Ability to remain stationary, move or position oneself, communicate, operate or prepare, and place or position objects, tools, or controls as required.
Ability to occasionally move packages weighing up to 35 pounds and stand for up to 90% of the time.
Ability to hear within the normal audio range, with or without correction, and to closely observe and adjust focus, with or without reasonable accommodation.

Responsibilities

Greet customers and patients with a positive attitude and provide individualized customer care.
Assist with regular inventory cycle counts, maintain accurate inventory records, and promptly report discrepancies to retail leadership.
Retrieve cannabis products from the vault and provide them to Cannabis Advisors for sale.
Open and close the store as directed by the AGM or GM.
Help customers and patients navigate cannabis products and explain their types, methods of use, and efficacy as wellness products, without providing medical advice.
Verify received products are properly tagged in accordance with state and local regulations and accompanied by required paperwork.
Support the Inventory Manager with reconciliation of physical inventory in state tracking and POS systems, ensuring accurate reporting and identifying system or scale malfunctions.
Confirm online orders are complete and accurate before pickup.
Assist Cannabis Advisors with product or POS system questions.
Build rapport with regular patients and customers to encourage repeat business.
Work effectively with others in a fast-paced, dynamic retail environment.
Handle cash transactions accurately, including bank drops and daily payouts as directed by the GM or AGM.
Remain open to ongoing cannabis education and training.
Support managers and other Cannabis Advisors as needed.
Keep the workstation and store front clean, organized, and sanitized.
Understand and apply detailed compliance requirements under applicable local and state laws.
Complete POS transactions and ensure the state-monitored inventory system accurately updates available product quantities.
Perform other duties as assigned.