Agent in Charge

Verano • Prospect Heights, IL

8d

About The Position

The Agent in Charge provides individualized customer service and educational consulting, may manage patient records, and supports and directs dispensary staff under the direction of the AGM. The role spends approximately 30% of its time on inventory activities and is responsible for conducting inventory-related work and maintaining accurate records.

The position assists customers and patients with cannabis product information and wellness-related education, without providing medical advice. It also supports retail operations, including opening and closing the store as directed, processing transactions, checking online orders, maintaining accurate inventory in point-of-sale and state tracking systems, and following applicable regulations. The work is performed in a retail environment with a usually moderate noise level.

Requirements

• At least 2 years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes, and product applications and consumption methods.
• Flexibility to accommodate scheduling demands, including some weekends, regularly scheduled shifts, and applicable holidays.
• Ability to use office equipment such as computers and printers, and software such as Word, Excel, and email.
• Ability to learn and understand federal, state, and local cannabis-industry laws and safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude and provide individualized customer service.
• Assist with regular inventory cycle counts, report discrepancies to retail leadership, and maintain accurate inventory records.
• Retrieve cannabis products from the vault for Cannabis Advisors to sell.
• Open and close the store as directed by the AGM or GM.
• Help customers and patients navigate cannabis products and explain potential wellness uses without providing medical advice.
• Verify received products are properly tagged in accordance with state and local regulations and include necessary paperwork.
• Support the Inventory Manager with reconciling physical inventory in state tracking and POS systems, and help ensure accurate data transmission and proper operation of POS systems and scales.
• Confirm online orders are accurate and complete before pickup.
• Assist Cannabis Advisors with product and POS system questions.
• Build rapport with regular patients and customers to encourage repeat business.
• Work collaboratively in a fast-paced retail environment.
• Handle cash transactions accurately, including bank drops and daily payouts as directed by the GM or AGM.
• Remain open to ongoing cannabis education and training.
• Support managers and other Cannabis Advisors as needed.
• Maintain a clean, organized, and sanitized workstation and store front.
• Complete POS transactions and ensure the state-monitored inventory system accurately updates product availability.
• Understand and apply applicable local and state compliance regulations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed