Agent in Charge

Verano•Lehigh Acres, FL

13d

About The Position

The Agent in Charge provides individualized customer service and educational consulting, and may manage patient records. At the direction of the Assistant General Manager (AGM), the role also supports and directs dispensary staff. Approximately 30% of the role is focused on inventory activities, including maintaining accurate inventory records. The position works in a retail environment and involves customer and patient interaction, inventory handling, point-of-sale transactions, and compliance with applicable cannabis regulations.

Requirements

At least 2 years of retail or hospitality experience.
Must be at least 21 years of age.
Desire to learn about cannabinoids, terpenes, and product applications and consumption methods.
Flexibility to accommodate scheduling demands, including some weekends, regularly scheduled shifts, and applicable holidays.
Ability to use office equipment such as computers and printers, and software including Word, Excel, and email.
Ability to learn and understand federal, state, and local cannabis-industry laws and safety regulations.

Responsibilities

Greet customers and patients with a positive attitude and provide individualized customer care.
Assist with regular inventory cycle counts, maintain accurate inventory records, and report discrepancies promptly to retail leadership.
Retrieve cannabis products from the vault for Cannabis Advisors to sell.
Open and close the store as directed by the AGM or General Manager (GM).
Help customers and patients understand cannabis products and their potential uses as wellness products, without providing medical advice.
Verify received products are properly tagged, comply with state and local regulations, and include the required paperwork.
Support the Inventory Manager with reconciling physical inventory against state tracking and point-of-sale (POS) systems, and identify system or scale malfunctions.
Confirm online orders are accurate and complete before customer pickup.
Assist Cannabis Advisors with product and POS system questions.
Build rapport with regular patients and customers to encourage repeat business.
Work collaboratively in a fast-paced retail environment.
Handle cash transactions accurately, including bank drops and daily payouts as directed by the GM or AGM.
Remain open to ongoing cannabis education and training.
Support managers and other Cannabis Advisors as needed.
Keep the workstation and storefront clean, organized, and sanitized.
Apply detailed compliance requirements under applicable local and state laws.
Complete POS transactions and ensure the state-monitored inventory system accurately updates product availability.
Perform other duties as assigned.