Agent, Guest Services

Holland America/Princess Alaska-Yukon Land Operations•Denali, AK

117d

About The Position

The Guest Services Agent provides customer service and guidance to guests, helping create informed and memorable experiences. The role uses knowledge of company products, optional tours, local highlights, and policies to answer questions, address guest needs, and resolve complaints. The agent also coordinates amenity requests, reservations, and special requests, and supports company standards and service-improvement programs.

Requirements

At least one year of experience in positions involving customer service.
Proficiency with computer business applications and working knowledge of computerized reservation systems.
Must pass a pre-employment background check.
Must be at least 18 years old to reside in company housing, where available.
Must be eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas at this time.
Ability to organize and prioritize work, maintain attention to time constraints, and work in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of eight hours per day.

Responsibilities

Performs a variety of moderately difficult customer service tasks.
Uses knowledge of company products, services, and policies to assess customer needs, provide information, and resolve complaints.
Designs and conducts presentations for guests.
Coordinates guest amenity requests, reservations, and special requests.
Assists customers, employees, and management and responds to queries.