Agent, Guest Services

Holland America/Princess Alaska-Yukon Land Operations•Trapper Creek, AK

108d•Onsite

About The Position

Guest Service Representatives serve as greeters, problem-solvers, and sales representatives at their assigned location. They provide excellent service and use knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines to assist guests and employees. They also support company goals by helping provide visitors with the best possible experience. The role is based at Mt. McKinley Princess Wilderness Lodge and is seasonal, full-time employment.

Requirements

One year of experience in positions involving customer service.
Proficiency in computer business applications, with working knowledge of computerized reservation systems.
Must pass a pre-employment background check.
Must be at least 18 years old to reside in company housing, where available.
Must be eligible to work in the United States; the employer cannot sponsor or take over sponsorship of employment visas at this time.
Ability to organize and prioritize work and maintain attention to time constraints while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of 8 hours per day.

Responsibilities

Performs a variety of moderately difficult customer service tasks.
Applies knowledge of company products, services, and policies to provide excellent customer service and generate sales.
Assists customers, employees, and management and responds to queries.
Supports housekeeping and laundry as directed.
Performs other duties as assigned.