Agent, Guest Services

Holland America/Princess Alaska-Yukon Land Operations • Anchorage, AK

118d

About The Position

The Agent, Guest Services welcomes guests, answers questions, resolves problems, and helps guests choose excursions. Guest Service Representatives share local knowledge to help guests make the most of their visit and create memorable experiences. This role performs moderately difficult customer service tasks and coordinates guest requests and communications across guests, employees, management, departments, and third-party vendors.

Requirements

• One year of experience in positions involving customer service is preferred.
• Proficiency in computer business applications and working knowledge of computerized reservation systems are preferred.
• Must pass a pre-employment background check.
• Must be at least 18 years of age to reside in company housing where available.
• Dedicated to delivering excellent customer service to guests, coworkers, and vendors.
• Must be eligible to work in the United States; the employer cannot sponsor or take over sponsorship of employment visas at this time.
• Ability to organize and prioritize work, maintain attention to time constraints, and work in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
• Ability to bend, squat, and kneel, and lift up to 55 lbs using safe technique.
• Ability to stand, walk, or work on feet for a minimum of 8 hours per day.

Nice To Haves

• One year of customer service experience.
• Proficiency in computer business applications.
• Working knowledge of computerized reservation systems.

Responsibilities

• Apply knowledge of company products, services, and policies to assess customer needs, provide information, and resolve complaints.
• Coordinate guest amenity requests, reservations, and special requests.
• Assist with luggage and unloading, and help guests with delayed luggage inquiries.
• Communicate, answer queries, and coordinate on behalf of guests, employees, management, multiple departments, and third-party vendors.

Benefits

• Free cruise after the first season.
• Reward for Referral Program.
• Rewards and incentives.
• Community service opportunities.
• Employee activities.
• Professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed