Agent, Guest Services

Holland America/Princess Alaska-Yukon Land Operations•Fairbanks, AK

109d

About The Position

The Agent, Guest Services role serves as the first point of contact for guests, providing customer service and helping ensure a smooth check-in and check-out process. The position requires communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The agent performs moderately difficult customer service tasks, applies knowledge of company products, services, and policies to assist customers and generate sales, and responds to queries from customers, employees, and management.

Requirements

Must pass a pre-employment background check.
Must be eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas at this time.
Ability to organize and prioritize work while maintaining attention to time constraints, in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of 8 hours per day.

Responsibilities

Perform a variety of moderately difficult customer service tasks.
Apply knowledge of company products, services, and policies to provide customer service and generate maximum sales.
Assist customers, employees, and management, and respond to queries.