Agent Front Desk
About The Position
Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day’s schedule. Jump into other ad-hoc duties when your colleagues need your help.
Requirements
- Communication skills - easy to talk to
- Problem-solving skills
- Fluency in the local language
- Literate and tech-savvy - good grasp of reading, writing, basic math and computers
- High school diploma or qualification
- At least one year of experience in a front desk or guest service position
- Ability to lift, push, and pull objects up to 50lbs (23 kg), which may involve bending and kneeling
Nice To Haves
- Extra language skills
- A college or university degree
Responsibilities
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Swiftly check guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- Record and act on guest preferences, and handle their messages, requests, questions and concerns
- Assist guests with bill issues to local knowledge, and loop in management when necessary
- Report all incidents and wear any protective gear needed
- Maintain appearance as a brand ambassador
- Know the day's schedule of events and activities
- Assist colleagues with ad-hoc duties
Benefits
- Full uniform
- Impressive room discounts
- Training
- Paid time off
- Medical/dental/vision insurance
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
