Agent Engagement Project/Program Manager

Blue Cross and Blue Shield of North Carolina • Remote Flex - North Carolina, NC

6d • $73,698 - $117,917 • Hybrid

About The Position

The Agent Engagement Strategy Program Manager is responsible for the rewards & incentives programs for top-performing agents. You will manage small programs or a phase of a larger program. Provide full program management including needs analysis, program maintenance, administration and monitoring, data analysis, program evaluation, and vendor/contract administration if applicable. May also make recommendations for changes or modifications for assigned program and implement as needed.

Requirements

• Bachelor's degree or advanced degree (where required)
• 3+ years of experience in related field. In lieu of degree, 5+ years of experience in related field.
• Must reside in NC

Nice To Haves

• Project management expertise (PMP/certification preferred)
• Proficiency with design tools such as Canva
• Strong executive presence, communication, and problem-solving skills
• Proven ability to build relationships, collaborate cross-functionally, and influence stakeholders
• Data-driven mindset with experience using analytics to support decisions
• Sales operations, enablement, training, and event planning experience preferred

Responsibilities

• Lead programs and provide support in areas that align with our long-term sales strategy, including but not limited to: Best of Blue-Top Agent, Sales Training and Engagement events, Producer Hall of Fame, Awards dinners and debrief sessions.
• Assess needs and coordinate resources to enhance existing programs.
• Monitor the progress of program components to ensure the overall goals, schedules, and benefits of the program will be met.
• Document and present program results through operational reports, outcomes studies, presentations and publications. Prepare program reports for superiors.
• Recommend and/or implement program and process changes as needed to achieve program goals and objectives.
• May have budget responsibilities to control expenditures in accordance with budget allocations, together with the conformance to timing, limits and usage of funding as agreed upon in the spending plan for the assigned program.
• May handle vendor management and administer program contracts to ensure vendors meet service level agreements if applicable.

Benefits

• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level