Agent, control

Canada Lands Company•Montreal, QC

2d•Onsite

About The Position

The Old Port of Montreal Corporation is the #1 recreational tourism organization in Montreal. We have the privilege of managing two iconic sites that showcase the city: the Old Port of Montreal and the Montreal Science Centre. As an employer, we are committed to fostering a culture of enjoyment, rigor, collaboration, and openness. We strive to provide an inspiring work environment where everyone can thrive, be themselves, grow, and achieve their professional and personal goals. Come contribute to our mission of managing, developing, and bringing life to a recreational tourism site!

Requirements

High school diploma
1 year in general administration
1 year in customer service
Intermediate English (Level 2)
Valid driver’s license
Customer service orientation, integrity, sound judgment, attention to detail, ability to prioritize
Basic knowledge of MS Office

Nice To Haves

Experience in parking operations

Responsibilities

Welcome and assist internal and external customers by providing courteous and efficient service
Collect parking fees, process refunds, and follow up on outstanding accounts
Manage contracts for monthly clients and maintain up-to-date records
Verify and reconcile deposits and cash reports; complete required administrative documents
Configure the parking system in collaboration with a supervisor and generate necessary reports
Respond to email inquiries, handle complaints, and ensure proper follow-up
Participate in operational planning and service improvement initiatives
Manage activities related to special events (ticket issuance and control)
Ensure proper management of equipment, inventory, and lost and found items
Conduct research and analysis as requested by a supervisor while ensuring confidentiality