Risk Control Service Agent

Church Mutual Insurance Company, S.I.•Merrill, WI

10h

About The Position

This role involves providing timely responses to customers regarding safety requests and questions, including customer issues, safety information, and risk control best practices. The primary communication channels are telephone, email, and web inquiries, with a focus on optimizing the customer experience. Responsibilities include reviewing previous prevention/reduction recommendations with customers, providing loss analysis and trending with mitigation solutions, and assisting customers in maintaining or enhancing their loss control programs. The agent will also provide trends in claims data to identified customers to enhance safety awareness and solutions.

Requirements

High school diploma or equivalent is required.
Two years of customer service, industry, or equivalent work experience preferred.
Strong written and verbal communication skills.
Maintain a customer-focused attitude and work cooperatively in a team environment.
Ability to present information to customers in a clear, concise, and professional manner.
Demonstrated people relationship building skills, including strong listening skills.
Detail-oriented with the ability to research and analyze data to provide solutions to issues.
Proven time management and organizational skills.
Ability to learn and use proprietary software and Microsoft products and stay current with changes.
Demonstrated desire and commitment to continually learn, accept new challenges, and strive for personal improvement/growth.

Nice To Haves

Post-secondary education or participation in recognized insurance education courses is desirable.
A two- or four-year degree may waive all or a portion of the work requirement.

Responsibilities

Provide timely responses to customers on safety requests and questions, including customer issues, safety information, and risk control best practices, primarily through telephone, email, and web inquiries while optimizing the customer experience.
Review previous prevention/reduction recommendations with customers and provide loss analysis and trending, including mitigation solutions.
Assist customers to maintain or enhance their loss control programs.
Provide trends in claims data to identified customers to enhance safety awareness and solutions.
Provide customer service on safety requests and questions via telephone or electronically.
Research customer issues and provide safety information and best practices.
Provide customers with loss analysis and trending on all lines of business, providing mitigation solutions.
Review with customers previously cited prevention/reduction recommendations made by field consultants to follow up on actions taken.
Assist customers to maintain or enhance their loss control programs through actions or programs that will reduce the frequency or severity of losses.
Provide trends in claims data to enhance safety awareness and offer safety solutions and materials for identified customers.