Control Center Agent (Full-Time)

Piedmont Airlines•Washington, DC

3d•Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable professional to join their Ground Handling Department as a Control Center Agent. This role serves as a liaison between various stakeholders including airport operators, business partners, dispatchers, flight crew, and station personnel. The agent will monitor flight task progress during the turn process and communicate essential information such as cancellations, service requests, and flight updates to relevant departments and business partners. The ideal candidate will possess advanced Microsoft Office Suite skills, exceptional multi-tasking abilities, and a collaborative work ethic. This position reports to the Department Manager.

Requirements

Ability to perform multiple tasks simultaneously and accurately (i.e. updating internal systems while answering phone calls and listening to one or more radio channels/frequencies)
Ability to work under tight time constraints and in high pressure situations while receiving communication from multiple sources simultaneously
Ability to rotate through different position assignments within the Control Center and adhere to company performance standards and task deadlines
Advanced ability with Microsoft Office Suite
Ability to work collaboratively with all levels of station personnel, support staff, and both internal and external stakeholders
Clear Driving Record
10-year Criminal History Records Check
Drug Screen
Proof of High School or GED completion
Minimum 18 years of age

Nice To Haves

Two (2) years of airport ramp or passenger service experience
Previous Hub Control Center experience
Familiarity with Lengthy Tarmac Delay (LTD), Federal Aviation Administration (FAA), and Aircraft Operator Standard Security Program (AOSSP) regulations
Experience with Ascent Right Now View, Ground Event Tracker (GET), and QIK

Responsibilities

Serve as a liaison between airport operators, business partners, dispatchers, flight crew, and station personnel
Monitor flight task progress and coordinate the successful execution of turns
Proactively update published estimated departure times for flights to provide accurate information to customers, station personnel, and business partners
Adjust future flight gating and remote parking to reduce customer impact and maintain operational integrity
Communicate gate changes, cancellations, service requests, and flight updates to other departments and business partners
Oversee deicing and fueling activities
Monitor and track long taxi delays to ensure compliance with lengthy tarmac delay regulations