Contact Center Agent, Full-Time

Beehive Federal Credit Union • Rexburg, ID

8d • Onsite

About The Position

At Beehive FCU, our common goal is to nurture our most valuable asset: the friendships we have with our members. We are here to help--it's the only reason we exist. We believe we have the power to help our members with some of the most important, most difficult, and most rewarding endeavors in their lives. Our success starts with creative and caring individuals who work together to bring superior service to our members. We hire only the best and brightest, give them a great place to work, and provide an excellent benefits package. If you are someone who is passionate about helping people with real life needs, then Beehive FCU may be the place for you. Beehive Federal Credit Union is seeking a full-time Contact Center Agent to work in our Rexburg Administration office, Monday - Thursday 8:30 am to 5:30 pm and Friday 8:30 am to 6:00 pm, with Saturday hours as needed. This position will also be required to take the afterhours calls on a monthly rotational basis. The expected pay is $18.45 per hour, DOE.

Requirements

• Must possess excellent communication skills & customer service skills.
• Six months to two years of similar or related experience required.
• High school education or GED.

Responsibilities

• Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Will be required to take the afterhours calls on a monthly rotational basis.
• Handles basic maintenance of member accounts.
• Identifies and cross-services opportunities and services to members.
• Assures that appropriate records are maintained and required reports are prepared.
• Performs duties in compliance with the Bank Secrecy Act.
• Will actively engage in needs-based selling.
• Performs other duties as assigned, assists in other departments as needed, and works at or attends community events as assigned.

Benefits

• paid holidays
• employer sponsored 401(k) retirement plan including 2% company match and 9% profit sharing
• health, vision, and dental insurance with 95% employer paid premium and 65% employer paid premium for families
• employer paid life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED