About The Position
The Agent Builder designs, develops, and deploys intelligent AI agents and automated workflows to automate complex workflows, solve business problems, streamline operations, and enhance user experiences. The role uses low-code/no-code platforms to build conversational AI agents, chatbots, and virtual assistants; configure integrations; and create workflow automations. It also involves gathering and documenting business requirements, testing and optimizing solutions, monitoring performance, maintaining deployed agents, and training and supporting users. This is a 12+ month contract role based in Coppell, Texas. The position is hybrid, with three days on-site, and is limited to candidates local to Coppell. An in-person interview is required.
Requirements
- At least 2 years of experience building solutions on low-code/no-code platforms.
- Demonstrated experience creating AI agents, chatbots, or automated workflows.
- Strong understanding of user experience and conversation design.
- Ability to work independently and manage multiple projects.
- Background in business analysis, process improvement, or software development.
- Proficiency with low-code/no-code platforms, such as Bubble, Webflow, OutSystems, or Mendix.
- Experience with AI agent builders and chatbot platforms.
- Understanding of API integrations and webhooks.
- Familiarity with data structures, databases, and basic logic operations.
- Knowledge of natural language processing concepts.
- Knowledge of process mapping, workflow optimization, requirements analysis, documentation, data analysis, and interpretation.
- Problem-solving and critical-thinking skills.
- Understanding of business operations and common pain points.
- Ability to communicate clearly with technical and non-technical stakeholders and adapt to new platforms and technologies.
- Local to Coppell, Texas.
- Regular and punctual attendance according to the schedule established by leadership.
- Ability to work occasionally adjusted schedules, overtime, and evening and/or weekend hours as business needs demand.
- Ability to work in a noisy cubicle environment, remain seated for prolonged periods, perform repetitive computer and phone tasks, and communicate effectively verbally in English.
Nice To Haves
- Certifications in relevant platforms, such as Salesforce or Microsoft Power Platform.
- Experience with prompt engineering and LLM integration.
- Familiarity with Agile methodologies.
Responsibilities
- Build conversational AI agents, chatbots, and virtual assistants using platforms such as Voiceflow, Botpress, Microsoft Power Virtual Agents, or similar tools.
- Design conversation flows, decision trees, and logic pathways for user interactions.
- Configure agent integrations with APIs, databases, CRM systems, and third-party applications.
- Test and iterate on agent performance using user feedback and analytics.
- Create automated workflows using tools such as Zapier, Make (Integromat), Power Automate, or n8n.
- Connect applications and services to reduce manual tasks and data entry, and design trigger-based automations for business events and conditions.
- Monitor workflow execution and troubleshoot failures or bottlenecks.
- Collaborate with stakeholders to understand business needs and pain points, translate requirements into technical specifications, and assess processes for automation.
- Create flow diagrams, user guides, technical specifications, and other documentation.
- Test agents and workflows across scenarios and edge cases; conduct user acceptance testing; debug issues; and optimize responses for accuracy and user satisfaction.
- Ensure data security and privacy compliance in implementations.
- Monitor agent performance metrics and analyze usage patterns and conversation logs to identify improvements.
- Update agents with new capabilities and maintain version control and deployment documentation.
- Train team members, create user documentation and knowledge base articles, provide ongoing support, and share best practices.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
