Agent Accounts Receivables

Air Liquide•Montreal, QC

1d•Onsite

About The Position

The primary objective of this position is to support the sales and customer service teams by providing credit services to customers, maintaining strong customer relationships, and contributing to the financial health of Air Liquide Canada, while promoting ALC’s safety and quality objectives.

Requirements

At least 5 years of experience in a position related to accounts receivable/collection and/or customer service.
Post-secondary diploma or college degree in administration or a related field.
Strong communication skills in French and English to serve customers across Canada.
Basic knowledge of accounting and computer skills (Google Suite, SAP and Oracle are a plus).
Very organized.
Ability to thrive in a fast-paced environment.
Proven track record of managing high-volume workflows with exceptional attention to detail.
Strong conflict resolution skills and the ability to remain calm and professional.

Responsibilities

Ensure accounts receivable collection: Maintain accounts receivable aging at 45 days or less.
Review delinquent accounts and contact customers by phone to collect outstanding amounts.
Negotiate repayment methods and terms with customers.
Type and send standard letters to customers to encourage payment of overdue accounts.
Coordinate with a third party to facilitate collection efforts for overdue accounts.
Evaluate credit approval: Processes applications for credit.
Analyzes customer credit status, evaluates and establishes customer credit limits.
Maintain customer records: Record information regarding customers’ financial status and the status of collection efforts.
Make daily entries in customer accounts for checks and materials received.
Each month, reconcile and monitor accounts to assess and improve customer performance.
Consult with and advise the sales team as needed.
Ensure that all customer payments are credited accurately and in a timely manner.
Understands and follows group procedures as outlined in the ALC Quality Manual.
Ensures that appropriate corrective and preventive measures are implemented to address customer issues or complaints.
Develops a strategy to ensure customer satisfaction and loyalty.