Agency With Choice- Family Liaison ( Erie)

BNI Talent Acquisition Team • Erie, PA

1d

About The Position

The Agency With Choice (AWC) Family Liaison serves as the primary contact for families and staff in the AWC program. The role coordinates services so individuals receive the support they need, maintains compliance with regulations, and fosters positive relationships with families, staff, and agencies. The position requires attention to detail, knowledge of program requirements, and a commitment to person-centered planning.

The liaison manages a caseload, reviews service documentation, supports families with recruiting and onboarding Support Service Professionals, and conducts orientations. The role also monitors staff training and qualifications, regulatory compliance, case records, utilization, reporting, and invoicing. Regular communication with families, staff, and managing employers is expected to resolve issues and coordinate services.

This is a full-time position with some flexible hours potentially required. The listed annual salary is $43,888.

Requirements

• Associate degree required.
• Excellent verbal and written communication skills.
• Valid Pennsylvania driver’s license and eligibility for agency insurance.
• Strong organizational and time management skills.
• Strong communication and interpersonal skills to build trust with families and staff.
• Proactive and organized approach to managing caseloads and meeting deadlines.
• Ability to work independently while collaborating effectively with teams.
• Problem-solving skills and adaptability in a dynamic environment.

Nice To Haves

• Two years of experience working with individuals with intellectual disabilities preferred.
• Knowledge of program regulations and funding requirements preferred.

Responsibilities

• Manage a caseload and coordinate services to meet individual needs.
• Review and approve service notes, quarterly notes, and Carelogic entries.
• Support families in recruiting and onboarding Support Service Professionals.
• Conduct orientations and ensure staff meet training and qualification requirements.
• Monitor compliance with Medicaid Waiver regulations and program guidelines.
• Maintain accurate documentation and electronic case records (ECR).
• Communicate regularly with families, staff, and managing employers to resolve issues.
• Generate reports, track utilization, and assist with invoicing.

Benefits

• Highmark medical and mental health coverage.
• Delta Dental and Davis Vision coverage.
• Health Savings Account and Flexible Spending Accounts.
• Teladoc virtual health.
• 401K retirement plan with employer match.
• On-demand pay.
• Employee referral bonus program.
• Student loan forgiveness.
• College scholarship and tuition discounts.
• Employee discounts.
• Company-paid life insurance.
• Short- and long-term disability insurance.
• Employee Assistance Program.
• Discounted on-site weekday childcare at the Erie campus.
• Employee discounts for select BNI events and services.
• Generous paid time off.
• Seven paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree