Title Agency Support Trainer
About The Position
The Agency Support Trainer provides effective software training to support title agents and internal teams in using the title and closing software platform. The role supports onboarding by teaching users to use platform features and functionality efficiently and streamline workflows. It combines training and user support, requiring knowledge of the real estate industry and its processes, as well as technical knowledge of software platforms. The position is not directly responsible for technical support of the platform, but communicates business needs to technical teams. This position is located in an office in Boca Raton, Florida. It may require in-state and out-of-state travel, including overnight and extended travel.
Requirements
- At least three years of participation in real estate closings, such as processing, title searching, or using closing software to produce closing documents, commitments, or policies.
- At least three years of experience using real estate and settlement industry-related software applications.
- A title agent license from the Florida Department of Financial Services.
- A valid driver’s license must be maintained.
- Ability to communicate technical information effectively to varied audiences.
- Advanced computer skills, including strong proficiency with Microsoft Office Suite, Outlook, closing software platforms, and virtual meeting platforms.
- Ability to work in a fast-paced environment, perform under extreme time constraints, and meet prescribed deadlines.
- Strong attention to detail and organizational skills, with the ability to prioritize and handle multiple tasks and projects.
Nice To Haves
- Experience with Qualia, RamQuest, or ResWare.
- At least two years of education and training experience, which may include public speaking, leading real estate closings, directing group meetings, peer mentoring, or a combination of these activities.
- An associate or bachelor’s degree in paralegal studies.
- Real Estate Paralegal Certification.
Responsibilities
- Deliver engaging, software-focused training sessions during and after onboarding to support software adoption.
- Support users by explaining software functionality that can increase workflow efficiency.
- Serve as a software-platform subject matter expert and lead training sessions for users with varying levels of experience.
- Facilitate effective, engaging virtual training sessions using webinar platforms.
- Maintain current knowledge of the evolving software platform.
- Evaluate workflow processes and recommend software-platform enhancements.
- Communicate business needs to technical teams.
- Travel in-state and out of state, including overnight and extended travel, as needed.
Benefits
- Comprehensive medical, prescription, dental, and vision plans.
- 401(k) plan with a discretionary company match.
- Shareholder Purchase and Reinvestment Plan.
- Company-paid basic life and accidental death and dismemberment insurance.
- Voluntary supplemental life insurance for employees, spouses, and dependent children.
- Fertility and Family Building Benefits.
- Paid disability benefits.
- Paid time off programs.
- 11 company-paid holidays per year.
- Flexible spending account.
- Health savings account for participants in the High Deductible Health Plan.
- Employee Assistance Program.
- Educational Assistance Program.
- Voluntary benefits, including Critical Illness, Hospital Indemnity, Pet Insurance, and Accident Insurance.
- Title insurance policies and certain escrow services at no charge for the employee’s primary personal residence.
- Transportation benefit plan for mass transit, parking, and vanpool in several markets.
- Mileage reimbursement and a cell phone allowance may be available.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
