Title Agency Support Trainer
About The Position
The Agency Support Trainer provides software training to title agents and internal teams using the title and closing software platform. The position supports onboarding and software adoption by helping users understand platform features and functionality and improve workflow efficiency. It combines training and user support and requires knowledge of the real estate industry, its processes, and software platforms. Although the role is not directly responsible for technical support, it communicates business needs to technical teams. This position is located in an office in Jacksonville, Florida. It requires the ability to travel in-state and out of state, including overnight and extended travel.
Requirements
- Three years of participation in real estate closings, such as processing, title searching, or using closing software to produce closing documents, commitments, and policies.
- Three years of experience using real estate- and settlement-industry-related software applications.
- Title agent license from the Florida Department of Financial Services.
- Maintain a valid driver’s license.
- Ability to communicate technical information effectively to varied audiences.
- Advanced computer skills, including strong proficiency with Microsoft Office Suite, Outlook, closing software platforms, and virtual meeting platforms.
- Ability to work in a fast-paced environment, perform under extreme time constraints, and meet deadlines.
- Strong attention to detail and organizational skills, including the ability to prioritize and manage multiple tasks and projects.
Nice To Haves
- Experience with Qualia, RamQuest, or ResWare.
- Two years of education and training experience, which may include public speaking, leading real estate closings, directing group meetings, peer mentoring, or a combination of these activities.
- Associate or bachelor’s degree in paralegal studies.
- Real Estate Paralegal Certification.
Responsibilities
- Deliver engaging, software-focused training sessions during and after onboarding to support software adoption.
- Help users understand software functionality to improve workflow efficiency.
- Serve as a subject matter expert on the software platform and lead training sessions for users with varying experience levels.
- Facilitate effective virtual training sessions using webinar platforms.
- Maintain up-to-date knowledge of the evolving software platform.
- Evaluate workflow processes and recommend software platform enhancements.
- Communicate business needs to technical teams.
- Travel in-state and out of state, including overnight and extended travel.
Benefits
- Comprehensive medical, prescription, dental, and vision plans.
- 401(k) plan with a discretionary company match.
- Shareholder Purchase and Reinvestment Plan.
- Company-paid basic life and accidental death and dismemberment insurance.
- Voluntary supplemental life insurance for employees, spouses, and dependent children.
- Fertility and family-building benefits.
- Paid disability benefits.
- Paid time off programs.
- 11 company-paid holidays per year.
- Flexible spending account.
- Health savings account for eligible high-deductible health plan participants.
- Employee Assistance Program.
- Educational Assistance Program.
- Voluntary benefits, including critical illness, hospital indemnity, pet, and accident insurance.
- Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge.
- Transportation benefit plan for mass transit, parking, and vanpool in several markets.
- Mileage reimbursement and cell phone allowance may be available.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
