Title Agency Support Trainer
About The Position
The Agency Support Trainer provides software training to title agents and internal teams using a title and closing software platform. The role supports onboarding and helps users adopt platform features and functionality to streamline workflows. It combines training and support, requiring knowledge of the real estate industry and its processes, as well as technical knowledge of software platforms. The trainer does not provide direct technical support for the platform but communicates business needs to technical teams. This position is located in an office in Jacksonville, Florida. Travel within and outside the state, including overnight and extended travel, is required.
Requirements
- At least three years participating in real estate closings, such as processing, title searching, or using closing software to produce closing documents, commitments, and policies.
- At least three years using real estate- and settlement-industry software applications.
- A title agent license from the Florida Department of Financial Services.
- A valid driver’s license, which must be maintained.
- Ability to communicate technical information effectively to varied audiences.
- Advanced computer skills, including strong proficiency with Microsoft Office Suite, Outlook, closing software platforms, and virtual meeting platforms.
- Ability to work in a fast-paced environment under significant time constraints and meet prescribed deadlines.
- Strong attention to detail and organizational skills, with the ability to prioritize and manage multiple tasks and projects.
Nice To Haves
- Experience with Qualia, RamQuest, or ResWare.
- At least two years of education and training experience, which may include public speaking, leading real estate closings, directing group meetings, peer mentoring, or a combination of these activities.
- Associate or bachelor’s degree in paralegal studies.
- Real Estate Paralegal Certification.
Responsibilities
- Deliver engaging, software-focused training sessions during and after onboarding to support software adoption.
- Help users understand software functionality that can improve workflow efficiency.
- Serve as a software platform subject matter expert and lead training sessions for users with varying levels of experience.
- Facilitate effective and engaging virtual training sessions using webinar platforms.
- Maintain current knowledge of the evolving software platform.
- Evaluate workflow processes and recommend software platform enhancements.
- Communicate business needs to technical teams.
- Travel in-state and out of state, including overnight and extended travel.
Benefits
- Comprehensive medical, prescription, dental, and vision plans.
- 401(k) plan with a discretionary company match.
- Shareholder Purchase and Reinvestment Plan.
- Company-paid basic life and accidental death and dismemberment insurance premiums.
- Voluntary supplemental life insurance for employees, spouses, and dependent children.
- Fertility and Family Building Benefits.
- Paid disability benefits.
- Paid time off programs.
- 11 company-paid holidays per year.
- Flexible spending account.
- Health savings account for participants in the High Deductible Health Plan.
- Employee Assistance Program.
- Educational Assistance Program.
- Voluntary benefits such as Critical Illness, Hospital Indemnity, Pet Insurance, and Accident Insurance.
- Title insurance policies and certain escrow services at no charge for the employee’s primary personal residence.
- Transportation benefit plan for mass transit, parking, and vanpool in several markets.
- Mileage reimbursement and cell phone allowance may be available.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
