Agency Development Specialist- Northeastern Zone

Farmers Insurance

5h•$67,950 - $129,000•Hybrid

About The Position

The Agency Development Specialist supports and administers centralized agency development processes, including explaining and verifying eligibility requirements, validating documents, submitting packets, providing systems access, enrolling candidates in programs, and completing other administrative onboarding tasks. The role works closely with candidates, field leaders, and business partners to execute these processes and related responsibilities. It also supports the manager and colleagues with reporting, presentations, training, issue resolution, and other department duties, and participates in projects and initiatives related to onboarding, agency development, and distribution. The position includes outbound calls to agents to help drive sales and product activity and monitor profitability. The position is for the Northeastern Zone. The employee must reside in the Northeastern United States in one of the listed states. Employees living within 50 miles of the Warwick, Rhode Island, or Hartford, Connecticut, office may work in a hybrid arrangement. Farmers describes its hybrid model for employees within 50 miles of a corporate office as at least three days in the office and up to two virtual days; applicants living farther away may still be considered.

Requirements

High school diploma or equivalent required.
Three years of experience in sales, recruiting, project management, and/or agency or customer-facing positions required.
Strong technical aptitude and ability to maintain up-to-date skills and knowledge through work experience or ongoing education, training, and development.
Strong written and verbal communication and listening skills.
Ability to work effectively both independently and collaboratively in a virtual team environment.
Adaptability and flexibility to work in a fast-paced, dynamic environment.
Demonstrated time-management and priority-setting skills.
Proactive approach to responsibilities.
Must reside in one of the specified Northeastern states: Kentucky, West Virginia, Virginia, Pennsylvania, New York, Vermont, New Hampshire, Maine, Massachusetts, Rhode Island, Connecticut, New Jersey, Delaware, or Maryland.

Nice To Haves

Bachelor’s degree, preferably in business or a related field.
Experience in recruiting, distribution models, and/or the insurance industry.

Responsibilities

Support and administer agency development processes, including packet submissions, document validation, system access requests and navigation, and other administrative tasks.
Achieve assigned objectives relating to efficiency, effectiveness, and execution.
Work daily with candidates, field leaders, and business partners, including through inbound and outbound email, calls, video conferencing, messaging, and other communication systems.
Maintain current records of activity, interactions, and candidate statuses using approved systems and methods.
Report system, process, and data issues in a timely manner.
Use tracking systems to monitor and record activities.
Assist the people leader with department duties, including developing and updating reports, presentations, communications, and team activities.
Present updates on trends, results, tactics, and other aspects of assigned responsibilities using presentations, spreadsheets, written communication, or other appropriate means.
Participate in and support assigned projects, initiatives, and training opportunities.
Collaborate with peers and the people leader to research, identify, share, and implement process improvements that increase efficiency and effectiveness, improve candidate and field leader experiences, and support strategic objectives.
Provide relevant intelligence, feedback, and best practices regarding processes, programs, vendors, and systems.
Build and maintain strong partnerships with colleagues.
Assist the people leader with training and developing peers.
Maintain current knowledge of relevant programs and processes.
Make outbound calls to agents to help drive sales and product activity and monitor profitability.
Perform other job duties as assigned.