Aftersales Commercial Manager

AGCO • Batavia, IL

12d • Remote

About The Position

AGCO Parts Division has an exciting opportunity for an Aftersales Commercial Manager to join its team in business support and grow the dealer’s aftersales business in the Wisconsin area. The Aftersales Commercial Manager will work with AGCO dealers and internal functions to develop and sustain a profitable distribution network with industry leading Aftersales support and customer satisfaction. This candidate will be responsible for Aftersales programs execution and marketing, training dealer personnel on AGCO’s aftermarket product offerings, services, and processes. Metrics, such as absorption rate, inventory turns, revenue per FTE, technician efficiency, etc., will be used by Aftersales Commercial Manager to guide AGCO dealers to grow their parts and service business, while leveraging best practices across dealers and districts. This position includes being a key member of the district field team by helping dealers become more profitable through their parts and service business. Equally important, customer satisfaction with dealer parts and service will steer to increase whole goods of sales and market share. The Aftersales Commercial Manager will work collaboratively and cross-functionally with the district field team.

Requirements

• Bachelor’s degree in technical or business-related fields and a valid driver’s license.
• Education in agricultural fields including technology, marketing, or business
• 3-5 years of experience in aftermarket parts or product support function
• Basic knowledge of agricultural or industrial equipment
• Proficiency using Microsoft Office, specifically Excel and Interpersonal skills
• OEM or dealership experience
• Must be willing to travel and be away from home two to three nights per week.

Responsibilities

• Coordinate the facilitation of structured Aftersales Dealer Business Plans for dealers to achieve the highest levels of performance
• Steer revenue for AGCO parts and services through dealer support in retail marketing, promotion, programs, and consulting
• Resolve dealer parts with operational complaints, such as availability and shipment errors. Provide training to dealers for AGCO parts and services systems, in additional to encourage dealer attendance in AGCO training programs
• Improve dealer service operational efficiency and profitability by analyzing service metrics, such as PDI, warranty recovery rate, field campaign completion, etc., and executing improvement action plan
• Support warranty and AGCO Protection administration, including regular audit Incident reporting. Support new product introductions, including the Recommended Dealer Stocking List for parts, special tooling, and training.

Benefits

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
• Life insurance and other supplemental insurance plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level