Aftersales Commercial Manager, Inside Sales

AGCO • Batavia, IL

8d • Hybrid

About The Position

The Inside Aftersales Commercial Manager is AGCO’s dealer facing representatives responsible for AGCO’s Parts & Services business, which includes business support and growing the dealer’s aftersales business. The Inside Aftersales Commercial Manager will work with AGCO dealers and internal functions to develop and sustain a profitable distribution network with industry leading Aftersales support and customer satisfaction.

Requirements

• Bachelor’s degree in a technical or business‑related field, with preference for agricultural disciplines such as ag technology, marketing, or business.
• Basic knowledge of agricultural or industrial equipment and strong proficiency with Microsoft Office, especially Excel.
• Skilled in using data visualization tools, including Tableau.
• Strong communication skills with the ability to effectively engage diverse audiences—from farmers to dealership senior management.
• 3–5 years of experience in aftermarket parts or product support, with OEM or dealership experience preferred.

Responsibilities

• Coordinate the execution of structured Aftersales Business Plans for dealers to achieve the highest levels of performance.
• Drive revenue for AGCO parts and services through dealer support in retail marketing, promotion, programs, and consulting.
• Guide to dealer achievement to maximize Parts and Service Index performance. Direct dealer parts operational complaints, such as availability and shipment errors to the correct stakeholder(s) as needed.
• Provide training to dealers for AGCO parts and services systems, in additional to encouraging dealer attendance in AGCO training programs.
• Improve dealer service operational efficiency and profitability by analyzing service metrics, such as MPP PSP completion, AGCO Connect activations, PM360 penetration, NPS performance etc., and executing improvement action plan.
• Adjudicate Parts goodwill requests from dealers and customers up to DOA limit.
• Support new product introduction, including a Recommended Dealer Stocking List for parts, special tooling, training and overall Dealer Readiness compliance.

Benefits

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
• Life insurance and other supplemental insurance plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level