Manager, Aftersales Mobiles Field Operations

Faraday Future•El Segundo, CA

About The Position

The Manager, Aftersales Mobile Field Operations – EAI Robotics will be responsible for developing, executing, and scaling mobile and field service operations to support Faraday Future’s AI Robotics products. This role ensures that onsite diagnostics, repair execution, and mobile service capabilities are operationally ready, scalable, and aligned with the overall Aftersales strategy as products transition from development into market deployment. This position combines hands-on operational leadership with strategic execution and requires close coordination with Engineering, Quality, Supply Chain, and Aftersales Business Operations. The role directly impacts service response time, product uptime, and overall user experience.

Requirements

Bachelor’s degree in engineering, business, or related discipline, or equivalent practical experience.
8+ years of experience in automotive, robotics, EV, or advanced technology service operations, including mobile or field service environments, with 2+ years in a management role.
Technical Expertise: Strong understanding of diagnostics, repair processes, and field service operations for complex electromechanical systems.
Leadership: Demonstrated ability to lead and scale technical service teams in fast-paced environments.
Operational Execution: Proven ability to implement service workflows and deliver measurable improvements in service performance and efficiency.
Collaboration: Experience working cross-functionally with Engineering, Quality, Supply Chain, and Operations teams.
Adaptability: Comfortable operating in a startup or scaling environment with evolving priorities and limited resources.

Nice To Haves

Experience supporting AI-enabled, robotics, or intelligent hardware systems in field environments
Experience launching or scaling mobile service or field service programs
Familiarity with remote diagnostics, OTA updates, and connected product ecosystems
Experience managing external service providers or partner service networks
Background in premium or technology-driven service environments
Experience developing service training programs, documentation, and field playbooks

Responsibilities

Develop and execute the mobile and field service strategy for FF AI Robotics Aftersales, ensuring alignment with product launch timelines, service readiness requirements, and the overall user service journey.
Oversee day-to-day mobile and onsite service operations, including diagnostics, repair execution, dispatching, and field response, ensuring consistent service quality and operational efficiency.
Establish and manage end-to-end field service workflows, including issue detection, remote diagnostics, dispatch, onsite repair, escalation, and resolution across the Robotics product lifecycle.
Define and implement mobile service programs, including service fleet requirements, tools, equipment, and technician readiness to support initial deployment and scaling of Robotics products.
Lead, mentor, and develop a high-performing team of mobile service engineers and field technicians, fostering accountability, technical capability, and a customer-first culture.
Partner with Engineering, Quality, Product, and Supply Chain teams to support issue resolution, root cause analysis, and continuous improvement through structured field feedback and data reporting.
Support the selection, onboarding, and management of external service providers and partners to expand geographic coverage and enable scalable service operations.
Develop and monitor KPIs related to response time, first-time-fix rate, uptime, service quality, and customer satisfaction; provide regular reporting to leadership.
Lead response planning and execution for high-priority field issues, ensuring timely deployment, issue containment, and resolution of critical service events.
Collaborate with Service Engineering to enhance diagnostic tools, remote monitoring capabilities, and service workflows to improve repair efficiency and reduce downtime.
Ensure a consistent, high-quality user experience across all mobile and field service touchpoints, including communication, transparency, and service delivery.
Ensure all field operations meet applicable safety, regulatory, and compliance requirements, including documentation, traceability, and audit readiness.