Aftermarket Shop Manager & Installer

Turn5 • Paoli, PA

20h • Onsite

About The Position

Turn5 is launching a customer installation shop at its Cedar Hollow headquarters, with a specialized focus on trucks and off-road vehicles. This shop will serve as a dedicated space for customers to have aftermarket parts, purchased from our website, professionally installed. The Aftermarket Shop Manager & Installer will be the cornerstone of this operation, responsible for delivering an exceptional customer experience while managing all aspects of the shop. Year 1 is going to be about performing installations of aftermarket parts purchased through our website, managing day-to-day shop operations, including scheduling and customer interactions, ensuring a clean, organized, and safe work environment, communicating with customers to ensure all required parts have been ordered, serving as the primary point of contact for customers during their visit, coordinating with internal teams to receive installation referrals from B2B sales, providing feedback on process improvements to your manager for continuous optimization, and maintaining accurate records of installations and customer interactions.

Requirements

• Proven experience in automotive aftermarket installations across a broad range of vehicles and parts categories.
• Strong business sense and customer service skills.
• Ability to work independently and manage all aspects of a shop.
• Familiarity with tools and equipment for part installations (specialty tools provided).
• ASE Certification Required

Responsibilities

• Perform installations of aftermarket parts purchased through our website.
• Manage day-to-day shop operations, including scheduling and customer interactions.
• Ensure a clean, organized, and safe work environment; report maintenance needs promptly.
• Communicate with customer to ensure all required parts have been ordered.
• Serve as the primary point of contact for customers during their visit.
• Coordinate with internal teams to receive installation referrals from B2B sales.
• Provide feedback on process improvements to your manager for continuous optimization.
• Maintain accurate records of installations and customer interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed