Aftermarket Quality Program Manager

Daikin Applied Americas • Faribault, MN

21h • Hybrid

About The Position

Daikin Applied, the world's largest HVAC company and recognized by Forbes as one of America's Best-In-State Employers 2025, is seeking an Aftermarket Quality Program Manager. This hybrid position, located in Plymouth, MN or Faribault, MN, involves developing processes, procedures, and tracking mechanisms for significant field quality issues that necessitate a defined Quality Assurance Program, including field retrofits. The role also entails administering and monitoring the progress of these Quality Assurance Programs and regularly reporting results to upper management. Daikin Applied is a global technology powerhouse focused on transforming the world through HVAC, committed to innovation, leadership, and fostering a diverse and supportive environment where individuals can make an impact and grow their careers.

Requirements

• Bachelor Degree or equivalent experience in management or related technical field
• 6+ years of related Program Management experience
• Work visa sponsorship is not available for this position

Responsibilities

• Develop and manage inter-disciplinary team to determine, define need for field campaign relative to quality issues affecting Daikin customers, end-users
• Develop and present results to Corporate Executive Leadership for consensus on field campaign
• Coordinate Quality Assurance team meetings to determine field population, service time and costs and required parts
• Determine cost of program and assigned Service Offices
• Develop QA program information for the field including population with approved program fixed costs, Salesforce warranty case numbers, IFS Alliance service orders, service procedures
• Obtain executive approval for QA presentation and Customer Letter by Legal Department
• Establish and maintain effective intracompany communication channels between key staff at Daikin Applied Parts, Service, Sales Force and appropriate business units
• Maintain high level of information flow and establishment of action plans designed to remedy identified critical field quality programs
• Project management of major field Quality Assurance programs internally and externally to ensure proper execution and recording of necessary field actions
• Preparation of presentations and weekly and monthly reporting of Quality Assurance program progress and results

Benefits

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service
• 10% bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees