Quality Program Manager
About The Position
Imagine being at the forefront of Apple's next groundbreaking product launch, ensuring that every detail exceeds the expectations of millions of users worldwide. At Product System Quality (PSQ), we serve as Apple's quality guardians, validating every new hardware product, its related software, and overall user experience before it reaches customers. Our organization drives comprehensive quality assurance across Apple's product ecosystem by implementing rigorous testing processes and quality validation throughout the entire product development lifecycle. As part of PSQ's Quality Program Management team, you'll coordinate and drive the essential quality processes that transform product concepts into exceptional customer experiences. This role places you at the center of cross-functional collaboration, where you'll develop testing strategies, manage critical validation timelines, and ensure our quality teams have the resources needed to deliver outstanding results. You'll advocate for the customer in every decision, navigate complex technical challenges, and play a key role in bringing Apple's innovative hardware and accessories to market with the quality excellence our customers expect. Come join our team of creative QPMs that shape quality for Apple products millions of people rely on every day!
Requirements
- Bachelor's degree in any Engineering field
- 3 years of experience in quality program management
- Experience driving multi-functional efforts across major technical fields (SW/HW/QA)
- Proficient in systematic risk analysis and prioritization
- Experienced working in technical project leadership in hardware/consumer devices
- Ability to learn new technologies quickly
- Experienced in quality engineering initiatives applying QA principles and analyzing quality metrics (KPI, Customer Impact, Fix Risk, Reproducibility rate)
- Demonstrated ability to process multiple data sources into program health reports and executive summaries with crisp status and actionable insights
- Experience delivering crisp updates on technical and engineering issues at the appropriate level for each audience to influence technical direction and decisions
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Self-starter with the ability to work independently and as part of a team
- Experience with project planning tools
- Proficient in applying AI-powered tools to streamline tasks and improve output quality
Responsibilities
- Lead large cross functional QE efforts
- Test plan development
- Highlight program risks
- Support strategic mitigation planning while weighing trade-offs
- Drive cross-functional alignment with Product Design, Human Interface Devices (HID), Software, and many more teams through all development cycles
- Organize org wide QE efforts and represent quality at a high level
- Facilitate iPad systems test plan reviews
- Facilitate cross-functional core meetings
- Host various executive reviews before product release
- Lead the customer feedback effort post launch
- Apply technical knowledge and expertise in hardware technologies to ensure full test coverage across multiple QE orgs and drive issues to fix
- Collaborate effectively with cross-functional teams throughout the hardware and software development period to ensure the organization is informed of key product updates, build over build changes, and equipped with the necessary development hardware for validation
- Prepare and deliver presentations including one-page reviews, program updates to leadership, and executive summaries
- Present project status at various forums and provide overall validation status through e-mail reporting
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What This Job Offers
Job Type
Full-time
Career Level
Senior
