Aftermarket Sales Manager

Fairbanks Morse Defense•Beloit, WI

2d•Onsite

About The Position

The Aftermarket Sales Manager is responsible for managing (coaching, training, developing, task prioritization) the Aftermarket Sales Team and has accountability for the team’s overall performance and results. Executes and is accountable for departmental goals, strategies, metrics, continuous improvement opportunities and efforts, as well as our customer relationships and experiences. Proactively manages the customer experience to drive growth, achieve sales and margin targets while supporting organizational sales objectives.

Requirements

Bachelor’s degree in business or technical field or equivalent experience preferred
Minimum of five years of estimation / quoting, customer service or management experience
Minimum of two years of leadership or direct supervisory experience
Excellent communication (oral and written), interpersonal, and presentation skills.
Excellent decision-making skills and ability to review, analyze, and interpret data / metrics to ensure team performance / metrics and organizational targets are being met
Must have an entrepreneurial aptitude, be professional, customer focused, enthusiastic, and driven for results
Proficiency in MS Office (Word, PPT, and Outlook) and excellent Excel skills
Experience working with an ERP system required (ORACLE preferred)
Financial acumen with the ability to demonstrate sound judgment with financial decisions
Ability to read and interpret government Request for Quotes (RFQ)/Solicitations
Experience interpreting contracts
Proven track record developing and maintaining customer relationships
Excellent ability to collaborate and effectively partner with all organizational levels and external customers
Ability to manage multiple assignments simultaneously while working independently
Travel <5%
This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Reasonable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

Responsibilities

Promote the Fairbanks Morse Defense culture by exemplifying and coaching our core values: Integrity, Teamwork, and Velocity
Provide coaching, development, and supervision of direct reports including overseeing daily activities and managing / driving performance to ensure performance is maximized.
Interface with cross-functional team to address customer requests while creating and maintaining positive working relationships with internal & external customers
Responsible for executing and reporting on monthly forecasts
Provide technical guidance to the Aftermarket Sales team, and/or customers
Optimize department metrics and standardization of reporting
Monitor and report on team metrics i.e., customer satisfaction, response times (internal and external), workload, quotes conversion rates, orders, on-time delivery, quality and other metrics that drive greater efficiency and sales
Manage daily customer requests for timely completion.
Monitor minimum margin standards by project and take action on deviations
Develop winning sales strategy through collaboration with Service, Operations, and Pricing, and be capable of justifying decision making to leadership
Accept orders, maintain customer records, and complete required documentation. Identify and qualify prospective customers. Review contracts including terms & conditions and special requirements (LOC, Packaging, Certifications
Communicate and maintain team expectations for customer responsiveness
Manage the Customer Relationship Management (CRM) process and tools used by Aftermarket Sales team to document activities in CRM
Support continuous improvement; implement initiatives to improve process efficiencies