About The Position

As a Customer Support Representative for North America at Honeywell CCC, the role drives aftermarket business growth and serves as a trusted advisor to customers throughout the lifecycle of their turbomachinery control systems. The representative develops and executes aftermarket sales strategies across North America, identifying opportunities for spare parts, service contracts, training, software updates, and modernization solutions. In collaboration with Account Managers, Channel Partners, Engineering, and Service teams, the role helps customers maximize asset reliability, performance, and lifecycle value. The position contributes to customer satisfaction, installed-base retention, recurring revenue growth, and aftermarket sales performance across North America. Travel across North America is required as needed.

Requirements

  • At least 2 years of experience in industrial automation, rotating equipment, technical sales, customer support, aftermarket sales, or a related field.
  • At least 2 years of experience managing customer relationships and developing commercial opportunities.
  • At least 2 years of experience preparing commercial proposals and managing sales opportunities in CRM.
  • Ability to travel throughout North America.

Nice To Haves

  • Experience with turbomachinery controls, rotating equipment, compressors, turbines, or process automation.
  • Experience in Oil & Gas, Petrochemical, Refining, LNG, Power, or Process Industries.
  • Knowledge of lifecycle management, modernization programs, service contracts, and installed-base management.
  • Experience working with channel partners and distributors.
  • Customer-focused mindset and strong commercial acumen.
  • Bachelor's degree in Electrical, Mechanical, Chemical, Mechatronics, or Control & Automation Engineering.
  • Strong communication, organization, and problem-solving skills.

Responsibilities

  • Drive aftermarket sales growth across North America, including spare parts, training, service contracts, software updates, and field services.
  • Manage and maintain visibility of the CCC installed base within the territory.
  • Serve as the primary point of contact for customer inquiries regarding parts, services, training, upgrades, obsolescence, patches, and lifecycle recommendations.
  • Develop and execute lifecycle management campaigns in collaboration with Account Managers.
  • Build and maintain an aftermarket opportunity pipeline and accurate sales forecast.
  • Create, manage, and follow up on commercial proposals.
  • Collaborate with Sales, Engineering, Service, and Proposal teams to deliver customer solutions.
  • Maintain accurate opportunity tracking and customer engagement records within CRM systems.
  • Meet or exceed assigned sales targets and business objectives.
  • Travel across North America as required.

Benefits

  • Employer-subsidized medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term and long-term disability
  • 401(k) match
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Employee Assistance Program (EAP)
  • Educational assistance
  • Parental leave
  • Paid time off for vacation, personal business, sick time, and parental leave
  • 12 paid holidays
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