AfterMarket Project Manager

The Raymond Corporation•Frederick, MD

About The Position

The Aftermarket Project Manager is part of the Service team for Werres, part of Toyota Industries North America. This role oversees planning, execution, and problem-solving for aftermarket solutions for service customers. The Associate implements and manages projects, ensuring efficient delivery of equipment and services, troubleshooting issues, and taking ownership of each project through completion while addressing customer questions. The position involves coordinating with internal teams and customers, supporting installations and new product launches, providing post-sale assistance and training, and maintaining project documentation and status reports. Work is performed in office, classroom, field, shop, and warehouse settings, with frequent travel to customer sites and between the VA and MD offices.

Requirements

At least 5 years of practical work experience related to project management in the material handling or manufacturing sector.
Experience with aftermarket services, including equipment installation, maintenance, and customer support.
Strong understanding of material handling systems, automation, and related technologies.
Excellent interpersonal and collaboration skills when working with employees, customers, and management at all levels.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office, MS Outlook, and MS Teams.
Ability to facilitate training for employees, supervisors, and management at all levels.
Self-starter with the ability to follow up, follow through, and meet deadlines.
Ability to work independently and collaboratively within a team.
Solution-driven mindset.
Experience in large warehouse, logistics, or manufacturing operations.
Understanding of OSHA regulatory standards, consensus standards, lean principles, safety risk assessments, risk management, and environmental programs.
Ability to travel frequently, up to 50% by automobile, and occasionally by airplane.
Ability to stand, talk, walk, and hear regularly; sit for extended periods; use hands to write, input data, and handle materials; and occasionally lift or move up to 50 pounds.
Close vision and ability to focus.

Nice To Haves

Associate or bachelor's degree in Business, supply chain, or another related field.

Responsibilities

Lead aftermarket projects from initiation through completion, meeting customer expectations, budgets, and timelines.
Develop project plans, schedules, budgets, and resource allocations for aftermarket products and services, including iWarehouse, new product launches, and multi-site truck installations.
Coordinate with service, logistics, parts, sales, and other cross-functional teams to support project execution and customer satisfaction.
Identify, mitigate, and proactively resolve project issues.
Provide exceptional implementation-phase customer service, post-sale support, and troubleshooting.
Ensure installations comply with safety standards, industry regulations, and quality-control requirements.
Train and guide customer teams on new equipment and system functionality.
Provide ongoing technical support and troubleshooting for equipment and systems implemented in the aftermarket phase.
Maintain detailed records of project progress, changes, and issues.
Provide regular status reports to senior management, including key metrics, progress, risks, and challenges.
Complete and share required documentation, including service manuals, user guides, and project reports.