Aftermarket Network Development Manager

Daimler Truck North America • Jacksonville, FL

11h • Onsite

About The Position

Plans and executes strategies to meet the organization’s long-range goals through the development, expansion, and optimization of the regional aftermarket service network. Evaluates and develops market initiatives related to service coverage, partner capability, and customer support models. Analyzes business opportunities in both new and existing markets and identifies alternative approaches for delivering service and warranty support aligned with customer operational requirements and network strategy, entering new markets and adopting new technologies.

Requirements

• Bachelor’s Degree and 5-7 years of relevant experience, or 8 years of relevant experience in lieu of degree, is required
• Requires specialized knowledge of own field and deep experience integrating related field knowledge into work
• Leads department or cross-functional programs of notable risk, resource requirements and/or complexity
• Uses sophisticated analytical thought to solve highly complex problems and identify innovate solutions
• Serves as a guide for others in area of expertise
• Acts as an advisor to senior management and key external stakeholders on broad ranging projects
• Uses experience to contribute to standards in which others will operate
• Requires specialized knowledge of aftermarket service operations and service network development.
• Demonstrated ability to analyze operational data and translate findings into service strategies.
• Strong ability to manage partner relationships and drive performance through defined KPIs.
• Effective collaboration skills across Sales, Customer Support, and Service organizations.
• Proficiency using digital tools to manage projects and regional activities in a remote environment.
• An attached resume is required

Nice To Haves

• Experience supporting regional service coverage models through partner development or alternative service solutions.
• Demonstrated capability to influence and negotiate with external partners.
• Ability to operate effectively in both office and service shop environments.

Responsibilities

• Plans and executes strategies to support long-range aftermarket service and network development goals, including strategic service partnerships and alternative service delivery models.
• Evaluates and develops regional service network initiatives and analyzes opportunities to expand or optimize service coverage in both new and existing markets.
• Identifies, analyzes, and compares alternative service solutions and network models, including Service Partners, mobile technician deployment, and customer-paid warranty structures.
• Identifies and assesses new Service Partners within the assigned region to address service coverage gaps and strategic network needs.
• Conducts frequent and initial on-site assessments of prospective and existing Service Partners to evaluate technical capability, operational readiness, and compliance with network standards.
• Determines required actions and performance measurements necessary for Service Partner onboarding and ongoing participation in the service network.
• Monitors the initiation and completion of required corrective actions and improvement measures to ensure partner readiness and compliance.
• Oversees Service Partner performance using defined KPIs and scorecards in coordination with the Customer Service organization.
• Works directly with Service Partners to address performance gaps and improve KPIs that are out of alignment with network expectations.
• Assesses customer service and warranty situations in collaboration with Sales and Customer Support and contributes to aligned service and warranty strategies.
• Determines appropriate short-, mid-, and long-term service approaches (CPW, Service Partner, Mobile Technician) based on customer needs and regional strategy.
• Aligns with the regional Sales Manager on initial customer evaluations and service network expansion strategies.
• Negotiates Service Partner contractual elements including stocking recommendations, discounts, and service scope.
• Utilizes digital tools to track service network performance, corrective actions, and regional service trends.

Benefits

• annual bonus program
• 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
• starting at 4 weeks paid vacation
• 13+ calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short-term and long-term disability plans
• Relocation assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees