Program Associate - Aftermarket Business Development

Crown Equipment Corporation

6d•Onsite

About The Position

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Requirements

Less than 2 years' related experience
Associate degree (Marketing, Finance, Business)
Non-degree considered if 6+ years of related experience along with a high school diploma or GED
Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday
Per 8-hour shift. Sit 8 hours and stand 0 hours. Typical office environment (low noise level, limited exposure hot/cold temperatures, dust, fumes, and vibrations). Regular interaction with others and performs a degree of independent work. Physical and mental demands are akin to the majority of office positions with prolonged periods of sitting and prolonged use of a computer/keyboard. Infrequent lifting, walking and climbing stairs. Occasional use of office equipment (copiers, printers, etc.).

Nice To Haves

Bachelor’s degree.
Analytical and problem-solving abilities as well as ability to organize and prepare information in concise forms to management.
Good written/verbal communications, detail oriented, organizational, and listening skills, and advanced Excel experience.
Experience in the company parts systems including ERP, reporting, and electronic manuals.

Responsibilities

Aftermarket Program Support Maintenance - Assist with quoting, setup, and pricing of new parts into the Enterprise Resource Planning (ERP) system. Update pricing, part life cycle status, and relevant attribute fields in the system. Create or update marketing documents and publish to Partner extranet. Conduct competitive research, consolidate, and report information to management. Monitor inventory and sales orders to support programs as required. Provide support to the retail network.
One Source Catalog Support - Track changes to the One Source catalog and process edits. Work with Senior Program Associate or Program Manager Aftermarket Business Development to add new programs to the catalog. Coordinate with internal and external resources to consolidate part numbers, cross references, marketing content, and images required for new additions and updates. Coordinate changes cross-functionally to update and release catalog. Track catalog sales and prepare report for management. Provide recommendations to improve the content and layout of the catalog. Review marketing inserts and facilitate updates.
Parts and Service Application Support - Publish content as directed to the Parts & Service News section on Partner. Assist in user acceptance system testing and document results.
Reporting – Create, analyze, and maintain reports.
Parts Cross Reference Support – Assist and support the cross-referencing of One Source parts to competitive part numbers. Update and maintain current cross-reference information in ERP system.