Aftermarket Manager - Flygt AC Pumps

Xylem•Madison, WI

6d•$140,000 - $160,000•Onsite

About The Position

Xylem is seeking an Aftermarket Manager to lead aftermarket performance for Flygt AC Pumps. The role oversees engineering, field service, and customer service teams to deliver field execution, repair operations, and spare parts support. The manager will build customer partnerships, expand aftermarket growth, and promote operational excellence through cross-functional collaboration. The position is 100% onsite, with field work and travel up to 25% of the time. Relocation assistance is available for qualified candidates. The manager leads a team of Technical Service Engineers, Technicians, an Order Administrator, and Customer Service staff, listed as 3 direct and 9 indirect reports, including a few contract employees. Responsibilities span aftermarket strategy, engineering and service execution, customer service, repair operations, performance tracking, and continuous improvement. The role involves office, shop, and field environments, may require lifting up to 50 pounds and confined-space work, and requires compliance with site-specific safety, training, and drug/alcohol policies. Xylem does not provide visa sponsorship for this position. The estimated salary range is $140,000 to $160,000, with a 15% annual bonus. Starting pay depends on factors including skills, experience, and work location. Xylem offers Medical, Dental, and Vision plans, a 401(k) with company contribution, paid time off, paid parental leave, tuition reimbursement, and a paid Volunteer Program. The company describes its workplace as inclusive and belonging-focused and mentions Employee Resource Groups.

Requirements

Strong background in pump mechanical design, hydraulics, and manufacturing processes.
Experience with vibration analysis and technical troubleshooting.
Effective leadership and team development capabilities.
Strong communication skills and ability to work cross-functionally.
Ability to meet the physical demands described, which may include lifting up to 50 pounds and sitting, standing, reaching, bending, and moving through facilities and job sites.
Compliance with site-specific safety, training, and drug/alcohol policies.

Nice To Haves

Bachelor’s degree in mechanical engineering.
10 or more years of experience with rotating equipment or pump design, manufacturing, and/or field service.
Experience in design engineering, including the ability to read, create, and mark up engineering drawings.
Qualified candidates may be eligible for relocation assistance.

Responsibilities

Lead and develop Technical Service Engineers, Technicians, an Order Administrator, and Customer Service staff.
Manage and develop the customer service team to ensure timely, accurate spare parts quotes, proactive customer engagement, and supplier collaboration.
Develop a strategy to grow the aftermarket business by leveraging the installed base, market trends, and company capabilities.
Oversee aftermarket engineering activities, including pump inspections, repair proposals, and field service operations.
Assign and manage project workloads according to customer and project requirements.
Ensure the quality and timeliness of design and service execution to meet or exceed customer expectations.
Build and track performance metrics to drive team performance.
Use AI and technology tools to improve productivity and customer satisfaction.
Collaborate with Operations to plan and manage shop labor and workspace allocation for repair jobs.
Travel to customer and vendor sites to resolve technical issues and provide hands-on support.
Perform field service work, including installation, repair, startup, and system vibration analysis.
Support quotation development and margin approval in accordance with company guidelines.
Drive continuous improvement initiatives to optimize processes and improve team efficiency.
Partner with internal and external stakeholders to drive aftermarket growth.