Aftermarket Manager - Flygt AC Pumps

Xylem•Milwaukee, WI

4d•Onsite

About The Position

Xylem is hiring an Aftermarket Manager to lead aftermarket performance for Flygt AC Pumps. The role oversees engineering, field service, and customer service teams to deliver effective field execution, repair operations, and spare parts support. The manager will drive aftermarket growth, operational excellence, customer outcomes, and cross-functional collaboration. This position is 100% onsite, with field work and travel required up to 25% of the time. The role includes work in office, shop, and field environments, and may involve confined-space work. Relocation assistance is available for qualified candidates. Xylem does not provide visa sponsorship for this position.

Requirements

Strong background in pump mechanical design, hydraulics, and manufacturing processes.
Experience with vibration analysis and technical troubleshooting.
Effective leadership and team development capabilities.
Strong communication skills and ability to work cross-functionally.
Ability to meet physical demands that may include lifting up to 50 lbs, sitting, standing, reaching, bending, and moving through facilities and job sites.
Compliance with site-specific safety, training, and drug/alcohol policies.

Nice To Haves

Bachelor’s degree in mechanical engineering.
10 or more years of experience with rotating equipment or pump design, manufacturing, and/or field service.
Design engineering experience, including the ability to read, create, and mark up engineering drawings.

Responsibilities

Lead and develop a team of Technical Service Engineers, Technicians, an Order Administrator, and Customer Service staff.
Manage and develop the customer service team to ensure timely, accurate spare parts quotes, proactive customer engagement, and supplier collaboration.
Develop a strategy to grow the aftermarket business using the installed base, market trends, and organizational capabilities.
Oversee aftermarket engineering activities, including pump inspections, repair proposals, and field service operations.
Assign and manage project workloads according to customer and project requirements.
Ensure quality and timely design and service execution to meet or exceed customer expectations.
Build and track performance metrics to drive team performance.
Use AI and technology tools to improve productivity and customer satisfaction.
Collaborate with Operations to plan and manage shop labor and workspace allocation for repair jobs.
Travel to customer and vendor sites to resolve technical issues and provide hands-on support.
Perform field service work, including installation, repair, startup, and system vibration analysis.
Support quotation development and margin approval in accordance with company guidelines.
Drive continuous improvement initiatives to optimize processes and team efficiency.
Partner with internal and external stakeholders to drive aftermarket growth.