Aftermarket Account Manager
About The Position
The Aftermarket Account Manager plays a key role in supporting A-dec customers throughout the lifecycle of their equipment. This centralized, campus-based role partners closely with dental practices to understand their needs and recommend solutions that ensure optimal equipment performance. Working collaboratively across A-dec’s network of Territory Managers and authorized dealers, the Aftermarket Account Manager helps deliver a seamless customer experience, from identifying opportunities to coordinating quotes and orders, while contributing to long-term customer relationships and overall business growth.
Requirements
- Working knowledge of B2B sales and account management, preferably within a dealer or distributor model
- Ability to build trust with customers and partners through consistent follow-through and practical recommendations
- Strong communication skills with the ability to work across internal teams, Territory Managers, and dealers
- Comfortable using account data (CRM, purchase history) to prioritize activity and identify sales opportunities
- Ability to balance relationship management with a focus on achieving revenue and activity targets
- Sound judgment and ability to manage competing priorities in a structured, fast-paced environment
- Demonstrated ability to meet or exceed performance expectations in a sales and account management role, including managing pipeline and closing opportunities
- Bachelor's degree in Business, Marketing, or equivalent experience in related field preferred
- 4-6 years of experience in account management, B2B sales, or customer-facing roles
- Proven experience managing a sales pipeline, prioritizing opportunities, and achieving or exceeding revenue targets
- Proficient with CRM systems and sales analytics tools required
Nice To Haves
- Experience working with channel partners, distributors, or dealer networks preferred
- Industry experience in Dental, Medical Devices, or Capital Equipment environments is a plus
Responsibilities
- Drive aftermarket revenue growth by assisting customers plan for ongoing equipment maintenance needs, replacement parts and equipment, optimizing efficiency and functionality.
- Meet or exceed assigned aftermarket revenue and activity targets
- Manage a defined group of installed-based accounts, maintaining regular contact to support customer needs and identify aftermarket opportunities
- Remotely engage customers to understand their needs and recommend appropriate aftermarket solutions
- Review account history, equipment age, and usage patterns to prioritize outreach and identify replacement, upgrade, and accessory needs
- Maintain and actively manage account and opportunity information in CRM to support pipeline visibility, forecasting, and follow-through
- Prepare and manage quotes, coordinating with authorized dealers and internal teams to ensure timely and accurate ordering processing
- Partner with Territory Managers and dealers to stay aligned on account activity, customer needs, and follow-up actions
- Address customer questions or issues by coordinating with internal teams and ensure timely resolutions
Benefits
- prioritizing an inclusive culture
- total well-being
- opportunities for learning and career advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
