Aftermarket Account Manager - Southwest

ZF Group

11d • Remote

About The Position

The Aftermarket Account Manager is responsible for maintaining ZF as a preferred and reliable partner by managing all dimensions of assigned aftermarket regions and accounts. The role focuses on continuously improving customer satisfaction and strengthening customer-supplier relationships by translating the voice of the customer into effective customer strategies and serving as the central conduit for customer-related activities.

This is a remote position overseeing Southern California, Arizona, New Mexico, and West Texas. Arizona is the preferred state of residence. The position requires travel up to 50%–75% of the time.

Requirements

• Bachelor’s degree in Business, Engineering, or a related field; an equivalent combination of education and experience will be considered.
• At least 6 years of experience in a technical or sales background.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Teams; strong Excel skills are required.
• Deep commercial understanding of the assigned region and/or customers.
• Excellent presentation skills and strong negotiation and relationship-management skills.
• Ability to travel up to 50%–75% of the time.

Nice To Haves

• Experience in the heavy truck industry, automotive market, or aftermarket sales is preferred.
• Commercial vehicle experience is highly preferred.

Responsibilities

• Lead the request-for-quotation process for customer requests.
• Execute sales growth strategies.
• Ensure the organization responds to customer needs, expectations, and requests, and communicate those needs throughout the organization.
• Strengthen the account team to fulfill internal and external expectations.
• Maintain product development strategies in the Business Units to fulfill customer and market needs.
• Initiate and implement campaigns, projects, and customer events as required.
• Support customer negotiations, including contracts and promotional programs.
• Deliver premium service across the value chain, from product development through manufacturing to delivery.

Benefits

• Supportive, collaborative team environment
• Annual Incentive Plan
• Paid vacation
• 401(k) plan
• Health care benefits
• Paid holidays
• Diversity culture
• Supportive employee groups and community outreach activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level