After Sales Specialist

MiCROTEC INC•Corvallis, OR

3d•$60,000 - $78,000•Hybrid

About The Position

MiCROTEC is a high-tech company and global leader in wood scanning solutions. Founded in 1980 and headquartered in Bressanone, Italy, MiCROTEC has offices in Sweden, Germany, Finland, Canada, and the United States. We partner with some of the world’s largest sawmills and wood processing companies to help optimize production, improve product value, and support more sustainable wood utilization. Our team is driven by innovation and a passion for advancing the wood processing industry through cutting-edge technologies including CT (Computed Tomography), X-ray, visual scanning, deep learning, artificial intelligence, and stereoscopic imaging. As the world’s leading provider of wood scanning solutions, we offer meaningful opportunities for professional growth and development within a collaborative, global organization. Our core values — Customer Success, Innovation, Trust, Collaboration, and Passion for Excellence — guide everything we do. If those values resonate with you, we invite you to become part of our team.

Requirements

Strong technical aptitude with a willingness to develop deep product knowledge.
Excellent communication, problem-solving, and analytical skills.
Self-directed, results-oriented, and highly organized.
Ability to analyze technical and financial data.
Valid driver’s license.
Proficiency with Microsoft Office Suite, ERP systems, CRM platforms, and ServiceNow.
Bachelor’s degree in electrical engineering, automation or similar; or equivalent experience in a relevant field.
Prior experience in a technical after-sales, sales support, or sales operations role.
Ability to lift up to 25 pounds and work at a desk for extended periods.
International travel may be required, up to 2-3 weeks per year.

Nice To Haves

Lumber Grader Certification

Responsibilities

Gather and confirm customer requirements for hardware and software upgrades.
Work with technical teams to determine pricing and cost factors for each upgrade.
Prepare and present upgrade proposals to customers, coordinating with Account Managers and OEM partners as needed.
Process and release accurate orders for all after-sales projects.
Keep ERP, CRM, Project Master List, Offer List, and customer quote records current and accurate.
Ensure accurate tracking and documentation of all after-sales activities.
Act as a go-to resource for internal teams on after-sales processes, project details, and the right points of contact.
Help colleagues navigate workflows, locate project numbers, and follow established best practices.