After Sales & Service Coordinator

Somic Packaging Inc.•Inver Grove Heights, MN

3h•Onsite

About The Position

This role serves as the primary contact for customers regarding spare parts and standard aftermarket services. The After Sales & Service Coordinator will maintain accurate files, records, logs, and ERP data related to parts sales and parts quotes. They will engage directly with customers to understand needs and direct inquiries to appropriate solution providers. The position involves supporting customer parts orders, including parts identification, drawing review, and order processing. Additionally, the role requires preparing spare parts quotes, processing incoming customer purchase orders, and coordinating with Engineering to research parts, alternates, and solutions for obsolete components. The coordinator will also review order backlog reports, open quotes, and delivery status to ensure timely follow-up and customer communication. For service support, the role includes creating service estimates and preparing quotes for installations, commissioning, and aftermarket retrofits in coordination with service support, including the preparation of invoices and invoicing summaries. Processing customer purchase orders in ERP or through customer portals is also a key responsibility.

Requirements

High School Diploma or GED required
Associate degree or equivalent experience in Business, Operations, Supply Chain, or a related field or equivalent combination of education and relevant experience
3+ years of experience in customer service, after-market sales support, parts coordination, service administration, or order management, preferably in an industrial, OEM, or manufacturing environment.
Experience supporting the full order lifecycle, including quoting, purchase‑order processing, customer follow‑up, and delivery coordination required.
Experience working within ERP systems
Proficiency with Microsoft Excel, Outlook, and Word
Ability to read and interpret parts information, BOMs, and basic technical drawings
Experience processing orders and quotes through internal systems and customer portals.

Nice To Haves

Growth Opportunities
Relaxed and fun environment
German engineering and US service and ingenuity

Responsibilities

Serve as primary contact for customers regarding spare parts and standard aftermarket services.
Maintain accurate files, records, logs, and ERP data related to parts sales and parts quotes.
Engage directly with customers to understand needs and direct inquiries to appropriate solution providers.
Support customer parts orders, including parts identification, drawing review, and order processing.
Prepare spare parts quotes and process incoming customer purchase orders.
Coordinate with Engineering to research parts, alternates, and solutions for obsolete or soon‑to‑be obsolete components in accordance with approved engineering change and obsolescence procedures; support creation and distribution of technical bulletins.
Review order backlog reports, open quotes, and delivery status to ensure timely follow‑up and customer communication.
Process customer purchase orders in ERP or through customer portals as required (e.g., key customer portals).
Create service estimates and prepare quotes for installations, commissioning and aftermarket retrofits in coordination with service support, including preparation of invoices and invoicing summaries.