AFTER SALES AND SERVICE SUPERVISOR

Groupe SEB•North America, United States, New Jersey, NJ

10d•$60,000 - $65,000•Hybrid

About The Position

The After Sales & Service Supervisor or CSS Operations Supervisor is to assist the operations manager with all CSS operations relating to product returns processing, planning & supply, product salvage, and quality feedback. The main objectives of this position are: Effectively managing all floor operations, planning, and supply, Maintaining a minimum 100%25 efficiency, Achieving maximum product salvage from returns and recycling of scrap, Accurate testing of returns and recording of fault codes, Controlling WIP inventory and general inventory accuracy, Identifying product quality issues for improvement, Generating reports as needed.

Requirements

Previous Supervisory experience in a manufacturing setting.
Previous planning and or MRP experience.
MS Office/PC proficiency
Post High School Degree in a related area (or proven job experience)
Responsible; People oriented; Team player; Leader; Organized; Dependable; Decisive; Motivated; Proactive; Problem solving skills; Technical aptitude

Nice To Haves

Bilingual Spanish a plus.
Warehouse Management System experience.
Certified forklift driver.

Responsibilities

Plan and efficiently execute daily work activities
Help manage and control SLOB inventory
Assure the quality and accuracy of all work activities
Maintain inventory accuracy and an appropriate level of WIP inventory
Managing and training employees
Promote and implement continuous improvement
Assure that all paperwork is correctly filled out and submitted to the office for data entry
Enforcing discipline and safety on the floor
Achieving good employee relations
Identifying product quality issues
Develop and promote continual improvement by maintaining compliance with quality, safety, and environmental certifications.
Communication activities and regular data to the CSS Operations Manager
Supervise activities in the absence of the manager