After Sales Engineer
About The Position
Our client is an internationally recognised innovator in warehouse automation and intelligent logistics solutions. Headquartered in Asia with a strong global footprint, the company specialises in the design and deployment of advanced robotic sorting systems and autonomous mobile technologies (AGVs). With thousands of deployed systems across North America, Europe, and Asia, their solutions support leading organisations in e-commerce, retail, manufacturing, pharmaceuticals, and logistics. The business is known for its strong R&D capability, extensive patent portfolio, and ability to deliver high-efficiency, scalable automation that significantly reduces labour costs while improving operational performance. Following sustained global growth, the organisation is expanding its technical support presence across the United States. As an After-Sales Engineer, you will be responsible for ensuring the optimal performance of AGV and automated logistics systems across client sites. You will provide hands-on troubleshooting, maintenance, system support, and customer training, playing a key role in delivering a high-quality after-sales experience. This is a customer-facing, field-based role requiring strong technical expertise, responsiveness, and the ability to operate in dynamic, international project environments.
Requirements
- Degree or diploma in Mechanical Engineering, Electrical Engineering, Automation, or a related field
- Experience working with AGV systems, robotics, or warehouse automation technologies
- Strong technical knowledge of sensors, control systems, and network communication
- Ability to interpret electrical schematics and CAD drawings
- Hands-on experience with diagnostic tools (e.g., multimeter)
- Strong written and verbal communication skills in English
- Experience producing technical reports, documentation, and training materials
- Strong problem-solving ability with a customer-focused mindset
- Ability to work independently and within multinational teams
- Flexibility to travel internationally when required
Nice To Haves
- Chinese language skills are highly advantageous
- Experience within intralogistics, warehousing, or automation environments
- Additional language skills such as Spanish or German
- Relevant technical certifications (electrical, automation systems, or similar)
Responsibilities
- Provide rapid response and resolution to customer-reported faults across AGV hardware and software systems
- Perform diagnosis, troubleshooting, and repair, ensuring minimal downtime and fast system recovery
- Deliver remote and on-site technical support, including emergency interventions when required
- Support installation, commissioning, and system testing at customer sites
- Develop and deliver technical documentation (service reports, operating manuals, training materials) in English
- Conduct customer training sessions on system operation, maintenance, and best practices
- Carry out preventative maintenance and system inspections to reduce risk and improve reliability
- Manage local spare parts inventory, coordinating with global teams
- Gather and communicate customer feedback, contributing to continuous product improvement
- Ensure all work is conducted in accordance with local health, safety, and compliance standards
Benefits
- Competitive salary and benefits package aligned to US market standards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
