After Sales & Warranty Technician (Seasonal)

Amer Sports Company•Ogden, UT

13d•Onsite

About The Position

Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Atomic, Arc’teryx, and Armada. We are a company where ambitious, competent, and motivated people can make their mark. All our team members are ready to strive for the best of the company and to win together. Just like our customers, we are dedicated to an active lifestyle and sports. Join us! This is a temporary, seasonal position within the Customer Experience & After Sales Service team. The individual will support the Winter Sports Equipment business for Armada, Atomic, and Salomon through our peak season, beginning approximately October 15th and ending approximately April 1st - depending on the snow season.

Requirements

Bachelor’s Degree or equivalent experience
6 months related experience-ski shop work preferred, not required
Proficiency in Microsoft Suite (Outlook, Excel, Teams)
SAP and Salesforce knowledge preferred, but not required
Basic Mechanical and Repair skills
Ability to become Salomon/Atomic/Armada Certified Binding Technician
Ability to become Forklift Certified
Strong reading and logistical skills, attention to detail and accuracy
Proficient decision making and problem-solving skills with the ability to multitask and set priorities
General Knowledge outdoor and ski industry preferred, but not required

Nice To Haves

French language skills are not required, but candidates who demonstrate the ability to speak and write French at a conversational level are eligible for pay differential.

Responsibilities

Assessing consumer and dealer warranty claims for all Amer Sports brands.
Physical and virtual inspection of products to determine the validity of warranty claims.
Provide product knowledge to the Consumer Experience team and assist them in identifying solutions for dealers and consumers.
Managing warranty claims and communicating outcomes with dealers and consumers via email/phone.
Performing daily duties in the service center, including cleaning, organizing, shipping, receiving, and assisting brand leaders with special projects within the service center.
Utilize Salesforce to manage communication with dealers and consumer support team regarding warranty claims.
Ensure communication with customer meets Amer Sports standards.
Inspect product returns and make decisions, consistent with Amer Sports policy and procedure, regarding warranty coverage or denial.
Create orders in SAP to credit or send replacement products to customers.
Support the customer experience team by responding to inquiries (Salesforce, phone, email).
Manage non-inventoried spare parts, including labeling, bagging, and organizing spare parts for boots, bindings, and skis.
Perform day-to-day duties at the service center, including cleaning, organizing, shipping, and receiving.
Assisting brand and category leaders with various projects within the service center.
Ongoing review warranty orderbook to ensure fulfillment of warranty and spare parts orders.