After Sales & Service Coordinator

Somic Packaging•Inver Grove Heights, MN

1d•Onsite

About The Position

This role serves as the primary contact for customers regarding spare parts and standard aftermarket services. The After Sales & Service Coordinator will maintain accurate files, records, logs, and ERP data related to parts sales and parts quotes. This position involves direct engagement with customers to understand their needs and direct inquiries to appropriate solution providers. The coordinator will support customer parts orders, including parts identification, drawing review, and order processing. Additionally, they will prepare spare parts quotes, process incoming customer purchase orders, and coordinate with Engineering to research parts, alternates, and solutions for obsolete components. Reviewing order backlog reports, open quotes, and delivery status to ensure timely follow-up and customer communication is also a key responsibility. The role also includes creating service estimates and preparing quotes for installations, commissioning, and aftermarket retrofits, as well as processing customer purchase orders in ERP or through customer portals.

Requirements

High School Diploma or GED required
Associate degree or equivalent experience in Business, Operations, Supply Chain, or a related field or equivalent combination of education and relevant experience
3+ years of experience in customer service, after-market sales support, parts coordination, service administration, or order management, preferably in an industrial, OEM, or manufacturing environment.
Experience supporting the full order lifecycle, including quoting, purchase‑order processing, customer follow‑up, and delivery coordination required.
Experience working within ERP systems; proficiency with Microsoft Excel, Outlook, and Word; ability to read and interpret parts information, BOMs, and basic technical drawings; experience processing orders and quotes through internal systems and customer portals.

Nice To Haves

Growth Opportunities.
Relaxed and fun environment.
German engineering and US service and ingenuity.

Responsibilities

Serve as primary contact for customers regarding spare parts and standard aftermarket services.
Maintain accurate files, records, logs, and ERP data related to parts sales and parts quotes.
Engage directly with customers to understand needs and direct inquiries to appropriate solution providers.
Support customer parts orders, including parts identification, drawing review, and order processing.
Prepare spare parts quotes and process incoming customer purchase orders.
Coordinate with Engineering to research parts, alternates, and solutions for obsolete or soon‑to‑be obsolete components in accordance with approved engineering change and obsolescence procedures; support creation and distribution of technical bulletins.
Review order backlog reports, open quotes, and delivery status to ensure timely follow‑up and customer communication.
Process customer purchase orders in ERP or through customer portals as required (e.g., key customer portals).
Create service estimates and prepare quotes for installations, commissioning and aftermarket retrofits in coordination with service support, including preparation of invoices and invoicing summaries.