After Sales Specialist

MiCROTEC•Corvallis, OR

2d•Onsite

About The Position

The After Sales Specialist is responsible for supporting existing customers through hardware and software upgrades that enhance their installed Microtec systems. This role works closely with engineering, Account Managers, and OEM partners to assess customer needs, develop upgrade proposals, process orders, and keep key business systems up to date.

Requirements

Strong technical aptitude with a willingness to develop deep product knowledge.
Excellent communication, problem-solving, and analytical skills.
Self-directed, results-oriented, and highly organized.
Ability to analyze technical and financial data.
Valid driver’s license.
Proficiency with Microsoft Office Suite, ERP systems, CRM platforms, and ServiceNow.
Bachelor’s degree in electrical engineering, automation or similar; or equivalent experience in a relevant field.
Prior experience in a technical after-sales, sales support, or sales operations role.
Ability to lift up to 25 pounds and work at a desk for extended periods.
International travel may be required, up to 2-3 weeks per year.

Nice To Haves

Lumber Grader Certification

Responsibilities

Gather and confirm customer requirements for hardware and software upgrades.
Work with technical teams to determine pricing and cost factors for each upgrade.
Prepare and present upgrade proposals to customers, coordinating with Account Managers and OEM partners as needed.
Process and release accurate orders for all after-sales projects.
Keep ERP, CRM, Project Master List, Offer List, and customer quote records current and accurate.
Ensure accurate tracking and documentation of all after-sales activities.
Act as a go-to resource for internal teams on after-sales processes, project details, and the right points of contact.
Help colleagues navigate workflows, locate project numbers, and follow established best practices.