After Hours Associate

Angels of Care Pediatric Home Health • Albuquerque, NM

1d • Remote

About The Position

The Afterhours Associate serves as a point of contact for Angels of Care outside standard business hours, providing timely, professional, and compassionate support to patients, families, and internal teams. The role supports evening, overnight, and weekend operations by managing inbound calls, resolving issues in real time, and ensuring accurate communication and documentation.

The Associate prioritizes first-call resolution, follows established escalation processes to address scheduling and coverage needs, and provides a clear handoff of unresolved matters at the end of each shift to support continuity of care and operational excellence. This is a remote role with required on-site training at a local branch office. Candidates must reside in the New Mexico area.

Requirements

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Proficiency with Microsoft Office.

Nice To Haves

• Bilingual in Spanish (preferred, not required).

Responsibilities

• Remain available and engaged for the full duration of the scheduled shift.
• Answer and manage inbound calls as they are received.
• Return missed calls and voicemails within 15 minutes.
• Provide customer service to patients, families, and internal team members.
• Resolve issues in real time when possible, documenting interactions, updating schedules, and notifying impacted teams.
• Immediately and accurately document all patient-related interactions.
• Coordinate coverage needs by following established escalation processes.
• Clearly and thoroughly transition open issues at the end of each shift.

Benefits

• Competitive pay
• Paid time off
• Medical, dental, and vision plans with a generous contribution from Angels of Care
• HSA/FSA
• Mental wellness benefits
• 401(k)
• Discounts on pet, home, and auto insurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED