After Hours Supervisor

Home Instead•Green Bay, WI

5d•Remote

About The Position

We Care Senior Care, a Home Instead franchise, seeks an After Hours Supervisor to help connect clients with care professionals and support reliable, quality in-home care. This is a remote position for candidates who live in or around Green Bay, Wisconsin. The role centers on coordinating schedules, responding to staffing changes and client needs, supporting care professionals, and maintaining continuity of service. The supervisor works independently while communicating with clients, care professionals, and colleagues, and participates in periodic overnight on-call coverage. The position also requires a consistent home-office presence and flexibility to cover holidays, training, and other assignments as needed.

Requirements

Associate’s degree preferred, or equivalent professional experience.
Strong computer skills, including proficiency with Microsoft Word, Excel, and scheduling software.
Ability to work independently, exercise sound judgment, and maintain discretion.
Exceptional written and verbal communication and interpersonal skills.
Strong organizational and time-management abilities with meticulous attention to detail.
Problem-solving, negotiation, and relationship-building skills.
Positive, resilient, and adaptable, with the ability to manage multiple priorities in a fast-paced environment.
Professional integrity, reliability, and commitment to excellence.
Regular, predictable attendance.
Must live in or around Green Bay, Wisconsin.

Responsibilities

Create and maintain client and care professional schedules, with attention to quality matches and seamless service.
Place care professionals promptly when there are call-offs, schedule gaps, or changing client needs.
Anticipate staffing needs and address scheduling challenges to maintain smooth operations across shifts.
Maintain a consistent home-office presence and respond promptly to client and care professional needs.
Participate in periodic overnight on-call shifts to support 24/7 service and continuity of care.
Build positive relationships with clients and care professionals through active listening, negotiation, and professional communication.
Guide care professionals on client care plans, company policies, and service standards.
Coordinate introductions between new clients and care professionals, using discretion to encourage trust and compatibility.
Manage schedules to maintain service hours, minimize overtime, and comply with company and client policies.
Identify opportunities to improve service delivery and follow through to maintain care standards.
Document communications, schedule changes, and relevant activity in the Home Instead Operating System (WellSky).
Arrange transportation for care professionals as needed, such as scheduling Uber rides.
Participate in team, administrative, and care professional meetings.
Provide coverage for holidays, training sessions, and other assignments as needed.