After Hours Supervisor
About The Position
The After Hours Supervisor coordinates clients with care professionals to provide quality, consistent in-home senior care. The role manages schedules, responds to staffing changes, anticipates coverage needs, and supports clients and care professionals. It requires a consistent home-office presence and periodic overnight on-call coverage. The position is remote and requires the employee to live in or around Green Bay, Wisconsin. The supervisor builds relationships with clients and care professionals, offers guidance on care plans and company standards, coordinates introductions for new clients, and helps maintain service quality and policy compliance. The role also documents communications and schedule changes in the Home Instead Operating System (WellSky), coordinates transportation when needed, participates in meetings, and provides coverage for holidays, training sessions, and other assignments as needed. We Care Senior Care, a Home Instead franchise, describes its mission as helping seniors remain safe and cared for in their homes. Its culture emphasizes the value of Love, defined as patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty, and commitment.
Requirements
- Associate’s degree preferred, or equivalent professional experience.
- Strong computer skills, including proficiency in Microsoft Word, Excel, and scheduling software.
- Ability to work independently, exercise sound judgment, and maintain discretion.
- Exceptional written and verbal communication and interpersonal skills.
- Strong organizational and time-management abilities, with meticulous attention to detail.
- Problem-solving, negotiation, and relationship-building skills.
- Positive, resilient, and adaptable, with the ability to manage multiple priorities in a fast-paced environment.
- Professional integrity, reliability, and commitment to excellence.
- Regular, predictable attendance.
- Must live in or around Green Bay, Wisconsin.
Nice To Haves
- Associate’s degree.
Responsibilities
- Create and maintain client and care professional schedules, focusing on quality matches and seamless service.
- Place care professionals promptly in response to call-offs, schedule gaps, or changing client needs.
- Anticipate staffing needs and address scheduling challenges to maintain smooth operations across shifts.
- Maintain a consistent home-office presence to respond to client and care professional needs.
- Participate in periodic overnight on-call shifts to support 24/7 service continuity.
- Build relationships with clients and care professionals through active listening, thoughtful negotiation, and professional communication.
- Guide care professionals in interpreting client care plans, company policies, and service standards.
- Coordinate introductions between new clients and care professionals, using discretion to foster trust and compatibility.
- Manage schedules to maintain service hours, minimize overtime, and comply with company and client policies.
- Identify and follow through on opportunities to improve service delivery and care standards.
- Document communications, schedule changes, and relevant activity in the Home Instead Operating System (WellSky).
- Arrange transportation for care professionals as needed, such as scheduling Uber rides.
- Participate in team, administrative, and care professional meetings.
- Provide coverage for holidays, training sessions, and other assignments as needed.
Benefits
- Competitive pay
- Flexible schedule
- Health, dental, and vision insurance
- Paid time off
- 401(k) with company match
- Paid orientation and ongoing training
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
