Aerospace Business Specialist

PPG • Pittsburgh, PA

5d • Hybrid

About The Position

PPG is hiring a hybrid Aerospace Business Specialist to support corporate Accounts Receivable (AR) functions and Aerospace Business Solutions group goals and KPIs. The role includes researching AR discrepancies, submitting invoice copies through customer portals, processing credits, maintaining customer AR contacts, and supporting timely collections through prompt communication with customers and stakeholders.

The specialist also processes internal export sales orders, reviews and uploads export documentation for compliance with international regulations, stays informed about regulatory changes affecting international orders, and obtains late-order information to notify customers of delays. The position is in office Monday through Thursday, with the opportunity to work from home on Fridays when work allows; schedules may vary by location.

Applicants must be U.S. citizens, Green Card holders, political asylees, or refugees. PPG states that compensation and benefits vary by location and that benefits will be discussed during the hiring process.

Requirements

• High school diploma or equivalent.
• At least 3 years of customer service experience.
• Proficient technology skills, including Microsoft Office.
• Must be a U.S. citizen, Green Card holder, political asylee, or refugee.

Nice To Haves

• Business-to-business (B2B) customer service experience or manufacturing industry experience.
• Previous customer service experience, preferably in a manufacturing environment.

Responsibilities

• Support corporate Accounts Receivable functions by providing documentation, researching discrepancies, and determining root causes.
• Submit invoice copies to customer portals.
• Process credits and close applicable tickets.
• Maintain and update customer Accounts Receivable contacts.
• Complete daily tasks to help the Aerospace Business Solutions group achieve its goals and Accounts Receivable KPIs.
• Maintain good working relationships and respond promptly to requests to minimize delays in Accounts Receivable collections.
• Use QAD, Oracle, Client link, Laserfiche, Excel, and customer portals.
• Process internal export sales orders.
• Review and upload applicable export documentation, ensuring compliance with international regulations.
• Stay knowledgeable about regulations related to international orders and changes that affect processes.
• Obtain late-order information and notify customers of order delays.
• Keep appropriate stakeholders informed about customer-related problems and solutions and progress toward KPIs.

Benefits

• PPG describes employee benefits programs as designed to support employee health and well-being; specific benefits and coverage depend on applicable plan terms and will be discussed during the hiring process.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED