Aerospace Business Specialist

PPG Industries

5d • Hybrid

About The Position

PPG is hiring a hybrid Aerospace Business Specialist to support corporate Accounts Receivable functions. The role includes providing documentation, researching discrepancies and root causes, submitting invoice copies through customer portals, processing credits, closing applicable tickets, and maintaining customer AR contacts. The specialist also supports internal export sales orders by reviewing and uploading export documentation and staying informed about international regulations and changes affecting processes. The position is in office Monday through Thursday, with the opportunity to work from home on Fridays if work allows; schedules may vary by location.

Requirements

• High school diploma or equivalent.
• At least 3 years of customer service experience.
• Proficient technology skills, including Microsoft Office.
• Must be a U.S. citizen, Green Card holder, political asylee, or refugee to be eligible to apply.

Nice To Haves

• Business-to-business (B2B) customer service experience.
• Experience in the manufacturing industry, preferably in a manufacturing environment.

Responsibilities

• Support corporate Accounts Receivable by providing documentation, researching AR discrepancies, and determining root causes.
• Submit invoice copies to customer portals.
• Process credits and close applicable tickets.
• Maintain and update customer AR contacts.
• Complete daily tasks to support the Aerospace Business Solutions group’s goals and accounts receivable KPIs.
• Maintain effective working relationships and respond promptly to requests to minimize delays in accounts receivable collections.
• Use QAD, Oracle, Client link, Laserfiche, Excel, and customer portals.
• Process internal export sales orders.
• Review and upload applicable export documentation to ensure compliance with international regulations.
• Remain knowledgeable about regulations related to international orders and changes that affect processes.
• Obtain information about late orders and notify customers of delays.
• Keep appropriate stakeholders informed about customer problems and solutions and KPI achievement.

Benefits

• Employee benefits programs designed to support health and well-being; specific coverage and benefits depend on applicable plan terms and are discussed during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED