Advisor Telephone Sales International

Marriott Vacations Worldwide • Kendall, FL

1d • Hybrid

About The Position

As a Portuguese Advisor Telephone Sales II – International, you will use your Portuguese language skills to connect with Interval International members in Brazil and support domestic markets. This specialized outbound sales role focuses on building relationships with existing and former members and helping them maximize the value of their Interval International membership. You will discuss membership renewals, upgrades, reinstatements, deposits, deposit extensions, and additional travel products and services. The role calls for a consultative sales approach, the ability to identify member needs, and confidence recommending solutions that benefit both members and the business.

This is a hybrid position with one day in the office and four days working from home. Candidates must reside in the Miami, Florida area. The position offers $16 per hour plus commission potential; top performers earn 11% on all revenue generated. A $1,000 sign-on bonus is offered in two installments, subject to the stated performance conditions. Paid training is provided. The position is with Interval International, Inc., an operating business of Marriott Vacations Worldwide Corporation.

Requirements

• High school diploma or G.E.D. equivalent required.
• Proficiency in both Portuguese and English required.
• Must reside in the Miami, Florida area.
• Strong verbal communication and active listening skills.
• Ability to build trust-based relationships and work in a relationship-driven sales environment.
• Ability to negotiate outcomes that benefit both the member and the company.
• Ability to learn, remember, and correctly apply product and policy information.
• Ability to follow processes, quality standards, and system requirements.
• High-energy, goal-driven self-starter able to stay focused in a commission-based role.
• Comfort discussing products, addressing objections, and asking for the sale.
• Proficiency navigating multiple computer systems while maintaining accuracy and efficiency.
• Ability to perform tasks involving moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Ability to reach overhead and below the knees, bend, twist, pull, stoop, and stand, sit, or walk for extended periods or an entire shift.
• Availability for a fluctuating schedule based on business needs, including days, nights, weekends, and holidays.
• Ability to use a computer, telephone, headset, and standard office equipment and perform telephone- and computer-based work for extended periods.
• Ability to lift, carry, push, or pull items weighing up to 50 pounds with assistance occasionally.

Nice To Haves

• Two years of sales experience preferred.
• One year of Exchange, customer relations, membership services, or similar experience preferred.
• Prior sales experience and call center exposure are noted as supporting success in a commission-based environment.
• Telemarketing, call center, customer retention, membership renewal, or inside sales experience.
• Experience in a goal-based or commission-driven sales environment.
• Experience using CRM systems and multiple software applications.

Responsibilities

• Contact existing and former members in Brazil and domestic markets to solicit deposits, deposit extensions, renewals, upgrades, and reinstatements.
• Promote Interval International products, services, and membership options to members and prospective members.
• Drive sales of ancillary travel products and services.
• Educate members on how to use membership benefits and exchange services effectively.
• Identify member needs and recommend appropriate solutions and travel opportunities.
• Meet assigned revenue and product goals aligned with campaign and incentive standards.
• Support the introduction and promotion of new products and services as assigned.
• Make outbound calls to Portuguese-speaking members in Brazil and members in domestic markets.
• Build rapport and maintain member relationships through proactive outreach.
• Address customer objections politely and professionally while maintaining an enthusiastic demeanor.
• Maintain standards for quality assurance, productivity, and sales effectiveness, and navigate dialer and system functions successfully.
• Escalate calls or requests to appropriate departments when required.
• Communicate professionally by telephone and explain membership benefits, products, promotions, and policies clearly in Portuguese and English.
• Manage multiple systems while maintaining accuracy in reading, writing, documentation, and comprehension.
• Assist coworkers, collaborate across departments, and contribute to a positive team environment.
• Handle sensitive member information with tact, discretion, and confidentiality.
• Comply with quality assurance expectations, company policies, procedures, regulatory requirements, security standards, and appearance standards.
• Accurately document member interactions and maintain complete records in company systems.

Benefits

• Paid training
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Paid Time Off, including vacation and Floating Holidays
• Interval Perks, including complimentary vacation stay opportunities
• $1,000 sign-on bonus, paid in two installments subject to stated performance conditions
• Commission potential, with top performers earning 11% on all revenue generated

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED